What are the responsibilities and job description for the Manager, People Experience Operations position at SBH Fashion?
Job Title: Manager, People Experience Operations
HR Systems & Data Management
HR Systems & Data Management
- Oversee all employee data in our HR systems (HiBob, Greenhouse, TriNet, etc.), ensuring accuracy, confidentiality, and compliance.
- Generate reports and insights to support business and people strategy decisions.
- Lead system enhancements, integrations, and process automation in partnership with IT and HRIS vendors.
- Manage audits and ensure compliance with employment laws and data privacy regulations across regions.
- Oversee the full onboarding experience from pre-hire logistics to new hire orientation and systems setup.
- Manage offboarding processes, including exit documentation, system terminations, etc.
- Continuously optimize onboarding and exit workflows to ensure consistency, compliance, and exceptional employee experience.
- Partner with our PEO and Payroll teams to ensure accurate and timely data for payroll processing.
- Manage benefits data changes, leave tracking, and audit processes.
- Resolve discrepancies across People Experience, payroll, and benefits systems in a timely and proactive manner.
- Maintain and update company policies and employee handbooks to reflect regulatory and internal changes.
- Ensure compliance with local, state, and federal employment laws.
- Lead documentation retention and compliance audits. Employee Experience
- Serve as a trusted point of contact for People Experience-related inquiries and employee support.
- Partner with People Experience leadership and ERGs to plan and execute engagement initiatives, cultural moments, and wellness programs.
- Champion the brands people-first culture through programs that foster inclusion, recognition, and connection.
- Identify opportunities to streamline workflows and enhance the employee experience.
- Lead People Experience projects such as HRIS upgrades, policy rollouts, and organizational change initiatives.
- Implement scalable processes to support the brands global growth.
- Team Leadership
- Manage and mentor the People Experience Specialist, ensuring high performance and professional growth.
- Build a collaborative, solutions-oriented team culture centered on warmth, accuracy, and care.
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
- 5 years of progressive experience in People Operations, HR generalist, or related HR functions, with 1–2 years managing a direct report.
- Strong working knowledge of HR systems (HRIS/ATS), payroll processes, and employment compliance.
- Exceptional organizational skills with a keen eye for accuracy and detail.
- Proven ability to manage multiple priorities in a fast-paced, high-growth environment.
- Strong interpersonal, communication, and relationship-building skills across all levels of the organization.
- Demonstrated ability to handle sensitive information with discretion and integrity.
- Proficiency in Microsoft Office Suite and HR systems such as HiBob, TriNet, and Greenhouse.
- A proactive, people-first mindset, passionate about building joyful and efficient employee experiences.
Salary : $90,000 - $115,000