What are the responsibilities and job description for the Customer Service & Administrative Support Specialist position at York Industries NY Corp?
About York Industries
York Industries is the expert in small synchronous drives, with 80 years of success in manufacturing custom and standard timing pulleys, gears, custom assemblies, and as a supplier of timing belts.
Job Summary
Join our team at York Industries as a Customer Service & Administrative Support Specialist with manufacturing experience supporting our Customer Service Department. This is a full-time in-person position starting immediately.
This role is essential in ensuring accurate documentation and supporting various administrative functions. You will work closely with our Sales and Operations to manage documentation, customer orders and administrative workflows.
The ideal candidate is organized and enterprising. Experience managing records in a manufacturing or industrial setting is a plus.
Pay Range: $23 - $35 per hour depending on experience and skill set
Schedule: Monday-Friday 8:00 AM to 4:30 PM
Key Responsibilities
- Respond to customer RFQs with accurate and timely pricing and lead time information.
- Prepare, review and manage sales orders and customer documentation.
- Accurately enter customer orders, send acknowledgements, and follow-up using JobBoss2 and Excel.
- Respond to qualifying leads.
- Maintain CRM records.
- Maintain accurate, up to date records of customer orders and production paperwork.
- Manage documentation and digitize incoming and historical documents for easy retrieval.
- Support leadership and team members with projects, reporting and other administrative needs.
Required Qualifications
- Strong attention to detail and organizational skills, and ability to manage time effectively and handle multiple tasks with minimal supervision.
- Proficiency in Microsoft Office Suite including Excel and Outlook and familiarity with ERP systems (JobBoss2 preferred - training will be provided).
- Experience with CRM (HubSpot preferred).
- Proven ability to build and maintain strong customer relationships.
- Familiarity with ISO 9001 standards and document control (preferred – training will be provided).
- Excellent written and verbal communication skills.
- A positive, team-oriented attitude and ability to work independently managing priorities.
- High school diploma. Some college is a plus.
- Training is available for the candidate with the right attitude and aptitude.
Experience
- Customer Service or Document Control
- Office Administration
- Interest in manufacturing, operations, or compliance: 1 year (Preferred)
- ISO 9001 Document Management: Experience is a plus but not required
Benefits
- Paid Time Off
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life insurance
- 401(k) and Roth 401(k)
- 401(k) and Roth 401(k) matching
Job Type: Full-time
Pay: $23.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $23 - $35