What are the responsibilities and job description for the Customer Service Representative/Administrative Assistant position at MetroDI?
Established and growing insurance brokerage agency seeking a detail-oriented customer service professional for a full-time, in-office role. With over 60 years in the industry and an endless supply of clients to be serviced, this is a stable, long-term position with growth opportunity in a highly efficient, fast-paced environment.
Compensation within the listed range is commensurate with experience.
Responsibilities
- Manage daily communication and workflow with clients and insurance carriers via phone and email
- Provide rapid, courteous customer support to clients, vendors, and internal team
- Create, edit, and send reports, contracts, and forms for electronic signature
- Supervise accuracy and administration of contracts and documents
- Enter and maintain accurate data in internal databases
- Follow up on missing documentation within appropriate timelines
- Assist with general office administration and workflow coordination as needed
Qualifications
- Strong customer service skills with clear, professional verbal and written communication
- High attention to detail and strong organizational skills
- Proficiency with Excel, Outlook, and Adobe
- Comfort learning and working within computer programs, databases, and online platforms
- Ability to manage multiple tasks and competing priorities in a deadline-driven environment
- Ability to work independently while also collaborating effectively with a team
Benefits
- Health insurance
- Paid time off
- Stable, long-term position with growth opportunity
Work Location: In person — Jericho, NY 11753 (reliable commute required)
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Health insurance
Shift:
- Day shift
Work Location: In person
Salary : $50,000 - $70,000