What are the responsibilities and job description for the Customer Service Specialist - Phone Support position at Nassau Candy Distributors, Inc.?
🌟 Join Our Team at NC Custom!
Customer Service Specialist
📍 Hicksville, NY | 🏢 On-site
🏢 Who We Are
NC Custom — The Promotional Products Arm Of Nassau Candy — Is a Top 40 ASI Supplier And The Industry’s Leading Diversified Manufacturer, Offering Over 3,000 Products Across
🍫 Confectionery | 🍬 Mints | 🍪 Chocolate | 🎁 Hard Goods | 💄 Health & Beauty | 🧘 Wellness | 👕 Premium Apparel | 👜 Soft Goods
With 50 years of award-winning experience, we proudly service distributors nationwide.
💡 At NC Custom, We Make Cool Stuff!
🎯 The Opportunity
We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You’ll Do
📞 Manage calls & emails: order status, tracking, production questions
💲 Provide quotes: product, freight, and program pricing
📦 Follow up on large repeat orders, samples, and sales initiatives
🤝 Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects
✅ What You Bring
✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines
💎 Perks & Benefits
💵 Competitive Pay Annual Reviews
🩺 Medical, Dental, Vision, AFLAC & Pet Insurance
🏖️ Paid Vacation, PTO & Holidays
🛍️ Employee Discounts
👨👩👧 Business casual dress
✨ And more…
🚀 Why Join NC Custom?
This is your chance to grow your career with a thriving, well-established Long Island company.
📍 This is an in-person position located in Hicksville, NY.
🌍 We are an Equal Opportunity Employer.
Customer Service Specialist
📍 Hicksville, NY | 🏢 On-site
🏢 Who We Are
NC Custom — The Promotional Products Arm Of Nassau Candy — Is a Top 40 ASI Supplier And The Industry’s Leading Diversified Manufacturer, Offering Over 3,000 Products Across
🍫 Confectionery | 🍬 Mints | 🍪 Chocolate | 🎁 Hard Goods | 💄 Health & Beauty | 🧘 Wellness | 👕 Premium Apparel | 👜 Soft Goods
With 50 years of award-winning experience, we proudly service distributors nationwide.
💡 At NC Custom, We Make Cool Stuff!
🎯 The Opportunity
We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You’ll Do
📞 Manage calls & emails: order status, tracking, production questions
💲 Provide quotes: product, freight, and program pricing
📦 Follow up on large repeat orders, samples, and sales initiatives
🤝 Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects
✅ What You Bring
✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines
💎 Perks & Benefits
💵 Competitive Pay Annual Reviews
🩺 Medical, Dental, Vision, AFLAC & Pet Insurance
🏖️ Paid Vacation, PTO & Holidays
🛍️ Employee Discounts
👨👩👧 Business casual dress
✨ And more…
🚀 Why Join NC Custom?
This is your chance to grow your career with a thriving, well-established Long Island company.
📍 This is an in-person position located in Hicksville, NY.
🌍 We are an Equal Opportunity Employer.
Salary : $23 - $25