What are the responsibilities and job description for the Service Desk Analyst (Helpdesk) position at Yochana?
- Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
- Phone support experience is mandatory.
- Experience in Technical helpdesk or technical call center support is required.
- Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
- Familiarity with ticketing tools like ServiceNow or Jira Service Management.
- Excellent communication, customer service capability, and problem-solving skills.
- Ability to follow processes and work in a structured SLA-driven environment.
- A proactive mindset with the ability to make a meaningful impact.
- Customer focused with the eagerness to learn and grow continuously