What are the responsibilities and job description for the IT Support Tech position at Yochana?
Job Description :
• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations