What are the responsibilities and job description for the IT Support Tech position at Yochana?
Responsibilities :-
Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are being handled as the defined SLA
SLA & KPI Management - To ensure all SLA and KPI for the project has been over and above achieved
Client Management- To ensure right communicating has been liaised with clients, Creating reports for client.
Team Management - Team building and handling skills and act as a bridge between the leadership and team members
Team Handling - Should handle team efficiently by taking max. output and discuss their improvement plan.
Transition - Due diligence and coordinate with the transition team for proper implementation of the process