What are the responsibilities and job description for the Technology Services - IT Support Tech position at Lensa?
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Technology Services - IT Support Tech
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Job Description
Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.
Purpose Within The Organization
The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.
Primary Responsibilities
Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
Pay Rate: Minimum Wage
Expected End Date: June 30, 2026
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Technology-Services---IT-Support-Tech_R000061326)
Click Here to
Apply Online
If you have questions about this posting, please contact support@lensa.com
Technology Services - IT Support Tech
Click Here to
Apply Online
Job Description
Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.
Purpose Within The Organization
The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.
Primary Responsibilities
- Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.
- Educate staff on proper use of hardware and software.
- Perform upgrades and maintenance on systems to ensure optimal performance.
- Identify and escalate requests/incidents, track and route them appropriately.
- Log all interactions with end users documenting issues, troubleshooting steps, and resolution.
- Lenovo laptops
- Macs (supported, but not used as primary equipment)
- Peripherals (e.g. keyboards, mice, monitors, printers)
- Audio-Visual (AV) equipment
- Previous technical and customer service experience helpful.
- Working knowledge of Windows 10 and Microsoft Office 365 helpful.
- Be able to type 40 wpm.
- Ability to learn quickly.
- May be asked to work in different locations (transportation helpful).
Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
- Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
- Maintain good financial and academic (SAP) standing with the University.
Pay Rate: Minimum Wage
Expected End Date: June 30, 2026
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Technology-Services---IT-Support-Tech_R000061326)
Click Here to
Apply Online
If you have questions about this posting, please contact support@lensa.com