Program Administrative Assistant

Program Administrative Assistant–Early Education Center
Full-Time, Non-Exempt | YMCA of Greater Nashua

 Pay: $18.00 per hour

Discover a career with purpose—where work transforms lives.
At the YMCA of Greater Nashua, we believe in helping people reach their full potential. As a program administration assistant in our early education center, you'll help create a joyful, nurturing environment where families feel welcomed, children thrive, and meaningful connections are made.

Why work with us?

We invest in our people so they can invest in others. Full-time team members enjoy:

·        Comprehensive medical and dental coverage

·        Generous paid time off

·        Free family YMCA membership and program discounts

·        12% retirement contributions after two years of eligible service

·        Ongoing professional development and training

• Plus, living in New Hampshire means no state income or sales tax, a strong economy, and an exceptional quality of life.

Your Role:

A champion of welcome and support!  Reporting to the Early Education Director, you are the first point of contact for families and children. You ensure a smooth, positive experience by managing program administration, maintaining accurate records, supporting billing and enrollment, and contributing to a warm, organized front-of-house environment.

 Key Responsibilities:

·        Greet families with warmth and positivity—be the welcoming face of our center.

·        Answer phone and email inquiries with clarity, patience, and care.

·        Provide accurate information about programs and support families through enrollment.

·        Ensure data accuracy in Daxko (YMCA management system); manage registrations, billing, and communications.

·        Prepare weekly enrollment reports and send timely updates to families.

·        Schedule and follow up on facility tours with prospective families.

·        Collect payments per policy and support the director with calendar and meeting coordination.

·        Redirect concerns appropriately to ensure consistent, high-quality service.

·        Maintain organized filing systems and a clean, welcoming lobby.

·        Communicate weekly with enrolled families; bilingual skills are a plus.

·        Support all operational needs of the early education center.

 What You Bring:

·        Proficiency in Microsoft Word and Excel database experience is a plus.

·        Strong organizational skills and attention to detail.

·        Clear, verbal, and written communication.

·        A self-starter mindset who is dependable, team-oriented, and solutions-focused.

·        Ability to work collaboratively with people of all backgrounds and identities.

·        Commitment to confidentiality and respect for others.

·        Bilingual preferred.

Work Environment & Physical Requirements:

·        Primarily seated at the welcome kiosk, with some movement throughout the building.

·        Occasional lifting of up to 30 pounds.

·        Ability to maintain clean, organized record storage spaces.

·        Visual acuity for screen and print-based tasks.

YMCA Leadership Competencies:

·        Relationship-building: Builds authentic connections with members and staff.

·        Inclusion: Welcomes all and champions equity.

·        Innovation: Find new ways to deliver great experiences.

·        Results-oriented: Follows through on commitments with excellence.

·        Self-development: Seeks growth and learning opportunities.

Our Culture: Strengthening Spirit, Mind, and Body For All

We are:
Welcoming – we create spaces where all people can be, belong, and become.
Genuine – we value individuals for who they are.
Nurturing – we support each other’s journey toward full potential.
Hopeful – we believe in your capacity to grow and inspire.
Determined – we will never stop working to strengthen our community, starting with you.

Salary : $18