What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST position at Yark Automotive Group?
Description
Yark Automotive Group is pleased to be growing and we are looking for talented, enthusiastic, detailed-oriented employees to join our team! We are not your ordinary car company, so we are not looking for an ordinary employee. We are looking for an employee who has a proven desire to do it the right way the first time, give their best, and wish to be in a long-term employer-employee relationship.
Yark is currently hiring for the position of Customer Service Specialist at more than one of our 8 dealerships. They will work closely with our Service, Sales Team and our Customers to ensure we provide the best possible automotive experience. The Customer Service Specialist provides comprehensive, accurate and responsive collaboration during all customer transactions. They listen to our customers and work with them to provide the best possible solution to their Automobile needs. Developing strong relationships while becoming a trusted advisor and partner. Utilizes all relevant tools to maximize customer satisfaction and exceed dealership and individual goals. No automotive experience necessary.
Then Yark Automotive is "just what you're looking for" Duties include but are not limited to:
- Provide high quality customer service and satisfaction at or above company standards
- Sales skills, great communication, and excellent customer service skills are a must.
- Maintain good working relations with customers and coworkers
- Motivating and Coaching a dynamic and high-performing service selling and technical team
- Effectively supervising and managing the work load and schedule
- Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
- Assist in diagnosing vehicle problems, warranties, services, and repairs
- Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
- Perform other duties as assigned by Management
No phone calls please.
Requirements
- High School diploma or equivalent
- Valid driver license in the state that you will work and a good driving record
- Great attitude with high-energy personality
- Excellent customer service skills
- Professional appearance and work ethic
- Ability to work well in a process driven environment
- Outstanding communication skills in both verbal and written.
Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts, and service, vacation and additional paid time off programs, Comprehensive employee recognition programs. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.