What are the responsibilities and job description for the AUTOMOTIVE SERVICE - BDC position at Yark Automotive Group?
Description
Yark Automotive, the largest dealership group in Northwest Ohio is growing! If you have a desire to work within the Automotive Service Industry, where technology and customer service come together this position is for you.
As a Service Department Representative - BDC at Yark, you’ll be responsible for working directly with our customers. You will help to navigate them through the Service process, building a relationship, listening to there concerns, asking the correct questions and ultimately scheduling their appointment. This position is considered a stepping stone to numerous other positions within the dealership, including Service Advisor. These activities follow thru on our mission of creating a world class automotive experience.
Responsibilities:
- Answering phones by greeting the customer and listening to their concern
- Provide the most direct approach to the customer request using the processes and procedures that are in place
- Working with the different computer platforms to look-up, schedule or followup on the customer request
- Follow up with service department team and/or customer to ensure proper outcome
- Attends/completes required training and department meetings
- Regular and predictable attendance
There is a reason we are consistently voted as one of the best employers in the region, it's because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support. We are focused on getting you the career that you want to have. Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family owned business!
Requirements
- Ability to communication using multiple platforms
- Strong desire to work in the Automotive Service field
- Prior customer service, retail or hospitality experience welcome
- One year of related experience and/or training; or equivalent combination of education and experience, preferred
- Sales skills, great communication, and excellent customer service skills are a must.
- Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after their appointment.
- Current valid driver’s license is required for all employees.
- Mathematical skills including, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Medical, Employee discounts on vehicle purchases, parts, and service, vacation and additional paid time off programs.
Comprehensive employee recognition programs.
Opportunities for career advancement.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
No phone calls please.