What are the responsibilities and job description for the Customer Service Representative position at Yarde Metals, Inc.?
Customer Service Representative
Southington, CT
$24.19 - $28.62/ Hour amp; Bonuses
Job Summary
Yarde Metals is a world-class metals service center known for quality, innovation, and customer commitment. We are seeking an experienced Customer Service Representative.The Customer Service Representative serves as a primary point of contact for customers to provide order status updates and to resolve inquiries. The CSR provides positive customer experience while resolving inquiries quickly and effectively.
Yarde Metals is a world-class metals service center known for quality, innovation, and customer commitment. We are seeking an experienced Customer Service Representative.The Customer Service Representative serves as a primary point of contact for customers to provide order status updates and to resolve inquiries. The CSR provides positive customer experience while resolving inquiries quickly and effectively.
Job Responbilities
- Interact with a large internal and external customer base by responding to in-process and shipped orders.
- Resolve customer issues including shipment discrepancies, damage, delays, and invoicing questions.
- Ensure compliance with company policies and quality standards, including material traceability when required.
- Investigate the status of orders using the ERP system, referring to reports, and collaborating with departments.
- Ensure appropriate action is taken to resolve inquiries.
- Coordinate special shipping requests and returns.
- Conduct root-cause analysis and implement corrective action within scope of job.
- Monitor and provide ongoing updates to internal and external customers.
- Coordinate special shipping requests and returns.
- Perform the duties of shipping, receiving and inventory processing as needed.
- Complete necessary forms, paperwork, and records.
- Complete additional duties, tasks, and projects as instructed by manager.
Requirements amp; Qualifications:
- High school graduate or equivalent, college degree preferred.
- Prior customer service experience in the metals, manufacturing, or industrial industries.
- Ability to interpret product specifications, customer purchase orders, and technical details.
- Strong attention to detail with ability to accurately process complex orders.
- Exceptional written and verbal communication skills with ability to coordinate across departments.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Proficiency with ERP systems and Microsoft Office Suite.
Benefits
- Competitive wages and bonuses
- Two Profit-Sharing Bonus potentials!
- The BEST medical insurance coverage!
- Anthem plan with low co-pays, deductibles, and weekly contributions!
- Dental and vision insurance
- Paid Time Off
- Paid Holidays
- Employer-paid life insurance and disability insurances
- Flexible Spending and Health Saving Accounts
- 401(k) Plan with 100% employer matching contribution
- Job posting program for career growth opportunities with a great company!
Amenities
- Free coffee
- Full onsite gym and locker rooms
- Billiard room
- Basketball court
- Outdoor patio and eating area
Yarde Metals is an Equal Opportunity Employer
EEO/Disabled/Veterans.
Yarde Metals Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Export Control Compliance amp; ITAR
Yarde Metals, Inc. works with technologies and materials subject to U.S. Government Export Control Laws and regulations. Upon hire, individuals must be available for work and in compliance with ITAR 22 CFR 120-130. Yarde Metals, Inc. reserves the right to inquire further on any matter bearing on the company’s export compliance obligations.
Drug Testing is a Condition of Employment
Yarde Metals is a federal sub-contractor and is required to comply with the Drug Free Workplace Act of 1988 and as a result,
prohibits the use of marijuana.
Salary : $24 - $29