What are the responsibilities and job description for the Customer Service Representative position at 360 Recruiting Group?
Founded
in 1928, Victor Advertising has grown to become a leading promotional product
company, serving clients throughout the country from our headquarters in New
Britain, Connecticut. We currently are seeking an energetic, highly organized,
passionate Customer Service Representative to provide assistance to the sales
team to ensure customer satisfaction.
Why Work with Us:
- Competitive rate of
$20-25/hour to start and additional bonus opportunities (annual bonus,
commission opportunities)
- Highly creative environment
with ongoing training and development offered
- Medical Insurance
- 401k Plan Participation
- Small company environment so
you can have a significant impact and real opportunities for growth
- Discounted merchandise and
more!
The Position:
The Customer Service
Representative is a crucial role that supports the sales team and more
importantly, is accountable for the client's order experience. This position is
responsible for guaranteeing that clients' orders are submitted to our
preferred partner suppliers with accuracy and a sense of urgency to ensure
on-time delivery. Additionally, the Customer Service Representative will
collaborate with the sales team and management to identify improvements in
processes and customer retention. This position will have client interaction to
make certain the buying experience meets expectations from beginning to end.
About You:
- Having prior experience in a
detailed-oriented, fast-paced customer service role, you know how to set
priorities, multi-task and work well under pressure
- You are highly organized and
have an eye for accuracy
- Communication is one of your
strengths and you'll have no problem communicating with clients, supplier partners, and internal teams
- Establishing and maintaining
relationships with clients comes naturally to you
- You are a self-starter who
takes initiative to seek answers under firm deadlines
- You are punctual and willing
to work so that critical items are completed for the day
- Having excellent computer
skills, you are proficient in using Office 365 software, and can learn
proprietary order-entry management software
We are continuing to grow and expand the business and it’s
an exciting time to join the team. If you are looking to join an innovative,
supportive, and creative company that values its employees, we want to hear
from you! Learn more about Victor Advertising Services at https://www.victoradvertising.com/.
360 Recruiting Group is the trusted
partner to many small to mid-sized businesses throughout New England. As a
dedicated partner, we work as an extension of their organization, offering
full-service recruiting to hire for direct and permanent positions with our
clients.
Salary : $20 - $25