What are the responsibilities and job description for the Quality Engineer position at Xecutive Recruitment Inc.?
Quality Engineer – Warranty / Customer Quality
Duties and Responsibilities
- Lead or support root cause analysis using structured problem-solving methodologies and implement solutions under tight deadlines (8D, 3-panel, 5 Why)
- Participate in regular customer reviews to validate, analyze, and assign responsibility for warranty claims; communicate findings to internal teams so process and supplier issues can be resolved
- Serve as a primary point of contact for customers and internal stakeholders through one-on-one discussions, group meetings, presentations, and written reports
- Organize, document, and track warranty-reduction initiatives, including feasibility, cost impact, action owners, and implementation dates (clean-point tracking)
- Develop, implement, and monitor corrective actions with cross-functional teams
- Drive timely closure of customer complaints and warranty cases
- Support new-program launch activities so lessons learned from field issues are built into the process
- Track warranty trends, failure modes, and field-return data
- Prepare reports on warranty performance, KPIs, and cost impact
- Maintain warranty databases and data accuracy
- Attend warranty meetings, reviews, and audits
- Apply lessons learned from DFMEA/PFMEA and control plans
- Lead or support initiatives that improve product reliability and durability
- Create and submit technical reports on a daily basis
Education
- Bachelor’s degree in Engineering (Mechanical, Industrial, Automotive, or related field)
Experience & Qualifications
- 3–5 years in quality / warranty engineering preferred (not required)
- 3–7 years in automotive manufacturing or assembly
- Working knowledge of engineering principles applied to product design and production
- Understanding of materials, production processes, quality systems, and cost drivers
- Full working knowledge of APQP, process flow, work instructions, and control plans
Technical Skills
- Core Tools (SPC, MSA, PPAP, APQP)
- Structured problem-solving (8D, 5 Why, Ishikawa, 5-Phase, Drill Deep & Wide, 3-Panel)
- Ability to read engineering drawings and specifications (GD&T)
- SAP experience
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Excellent written and verbal communication; comfortable in customer-facing settings
- Proven ability to work with complex data and drive root-cause solutions
Salary : $80,000 - $100,000