Customer Service Rep- Driver

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Responsibilities

Job Description

• Perform all scheduled and unscheduled pickups and deliveries utilizing customer van.
• Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies.
• Load, unload van as required; make deliveries to receiving docks or inside deliveries if necessary.
• Maintain all applicable logs, delivery tickets, documentation, etc.
• Maintain vehicle in good mechanical condition; notify manager if deficiencies are identified.
• Establish excellent working relationships at all delivery and pickup points.
• Assist Customer mail services department in picking up and delivering mail and packages to locations
• based on route given that day by the customer.
• Communicate with customer and mail center on any issues during route or if unable to gain access while completing route.
• Drive Customer vehicles assigned to employee and be able to drive in a safe manner.
• Upon return or if not given a route for that day, employee is to work in the warehouse and perform job
• duties including but not limited to cleaning, sorting and placing postage on the mail coming in from
• routes for that day.
• Must be able to lift up to 75 lbs
  
  

Secondary Duties

• Prepare materials/outgoing mail/packages for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.
• Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.
• Verify and correct mail using available tools.
• Sort and process inbound intercompany mail Receive, scan and input inbound accountable boxes and packages including certified, registered, return receipt, Federal Express and UPS for delivery to customers Sort, deliver and pick-up mail and packages according to established time frames and service standards utilizing a mail pushcart within building.
• Maintain all logs and reporting documentation as required.
• Perform start-up and operations of postage equipment.
• Assist with loading and unloading of deliveries as needed.
• Maintain shipping and receiving area as required.
• Cross-train in all service areas and perform other duties as assigned.
  
  

Qualifications

• Must have 6 months customer service experience.
• Must have valid driver's license and clean DMV record.
• Must be able to stand and walk for an extended period of time with or without accommodations.
• Must be able to lift and/or move up to 55lbs or maximum allowed by current state law with or without accommodations.
• Must have basic computer knowledge
• Must be able to effectively communicate with clients and company personnel.
• Must be able to work core hours between 7:30 a.m.- 4:00 p.m. May be required to work and backfill morning schedule occasionally
  
  

Preferred Qualifications

• Company related driving experience utilizing a commercial vehicle is preferred.
  
  

Pay Disclosure

"The pay range for this position starts at $19.44 an hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Disclaimer

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.