Customer Service Technical Specialist/Billing Assistant

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description

Daily tasks and responsibilities include but are not limited to the following:

• Maintain accurate and current records of all billing transactions
• Assist with the preparation of billing reports and supporting month-end and year-end closing procedures
• Investigating and resolving billing errors and discrepancies
• Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services
• Receiving package deliveries and preparing outgoing package shipments
• Provide the highest level of prompt and friendly customer service
• Capacity to handle a heavy volume of print production, tax processing, and the ability to meet important deadlines
• Ability to meet important deadlines; with availability to provide after-hours support when needed
• Establish operating procedures and quality standards
• Test and evaluate new equipment and materials
• Perform necessary adjustments as outlined in the operators’ manuals for set equipment
• Follow start-up, shutdown, and clean-up procedures for equipment
• Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
• Occasionally perform limited operations on other automated equipment
• Participate in cross-training
• Provide backfill as needed
  
  

Skills And Requirements

• Minimum of 6 months of customer service experience
• High school diploma or equivalent (GED)
• Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
• Directly related equipment operation experience
• Demonstrated proficiency in the operation of related equipment
• Computer experience (Word, Excel, and PowerPoint, Google suite required)
• Excellent verbal and written communication skills
• Strong organizational skills, attention to detail
• Ability to work independently and as part of a team
• Ability to handle multiple projects simultaneously
• Ability to learn various programs and applications
• Ability to lift up to 55 lbs.
• Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
  
  

"The pay range for this position starts at $25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

Disclaimer

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.