Contract Site Coordinator

ESSENTIAL FUNCTIONS

• Close work orders and segments via DBS system.
• Verify completion of service reports and proper forms while reviewing work orders for accurate closing and warranty.
• Assure proper procedure is followed for closing contract work orders and the warranty claim process.
• Communicate with Caterpillar representatives to ensure all available warranty and goodwill is gathered.
• Maintain reliable flow of communication between customer and all WMC personnel working on projects on and off site.
• Work closely with WMC personnel to manage warranty work orders and contract work in process.
• Ensure the appropriate cost split between revenue customers, contract customers, warranty, goodwill, and rework.
• Update management on status of warranty, goodwill, policy, and customer claims.
• Pull service reports from networks to file with completed work orders.
• Ensure accurate billing of invoices to customer and contract.
• Work within DBS platform on a daily basis.
• Help maintain a positive, progressive attitude at all times to ensure an enhanced service department reputation and to continue to improve upon the overall perception of Wyoming Machinery Company
• Assist with any additional special projects required by the management group

PREFERRED

·         Additional Service Office work or on-the-job maintenance planning training.

ADDITIONAL FUNCTIONS

• Develop strong working relationships with customer sites, the CRC, DTC, contract operations, parts, and service departments.
• Support field-follow programs as needed by working with project managers assigned to the program.
• Answer telephone calls and email correspondence.
• Maintain a PC database.
• File and maintain records in FileBound.
• Participate and occasionally lead safety meetings.
• Provide daily progress updates to Service Office Supervisor.
• Communicate effectively at all levels within the Dealership and with customer and factory personnel via written, oral and electronic mediums.
• Overtime as required.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• High school diploma or equivalent.
• Driver’s license in good standing.
• Very detail-oriented as accuracy will be a key part of the daily job.
• Working knowledge of large fleet maintenance management applied within a mechanical availability driven environment.
• Able to read and interpret information from parts books, service manuals, SIS, and other sources of information pertinent to the task at hand.
• Possess sound computer skills.
• Able to operate dealership systems and software.

PREFERRED

• Minimum of 2 years’ Caterpillar experience or maintenance experience in a similar work environment.
• Experience with MCS, SIS, and DBS.
• Additional service office work or on-the-job maintenance planning training.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

·         Prolonged sitting, keyboarding, standing and speaking on the telephone

·         Repetitive motion of hands and fingers

·         Able to climb stairs

·         Professional dress code