What are the responsibilities and job description for the Hotel Night Auditor position at Wyndham Garden Sartell/St. Cloud?
Job Summary
Join our hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations. In this vital role, you will oversee the night shift, balancing guest services with administrative duties to maintain our high standards of hospitality. Your proactive approach will help create a safe, welcoming environment for guests and staff alike, while ensuring all financial and operational records are accurately maintained. If you thrive in a fast-paced setting and possess a passion for delivering exceptional guest experiences, this is the perfect opportunity to shine!
Responsibilities
- Greet and assist guests during the overnight hours, providing friendly and professional customer service at all times
- Conduct nightly audits of hotel transactions using property management systems (PMS) such as OPERA or similar platforms to verify revenue and occupancy data
- Manage front desk operations including check-ins, check-outs, and handling guest inquiries via multi-line phone systems with excellent phone etiquette
- Ensure compliance with hotel emergency procedures and safety protocols to guarantee guest and staff security throughout the night
- Prepare detailed shift reports, incident logs, and financial summaries to ensure accurate record-keeping for management review
- Address guest concerns promptly, utilizing customer service problem-solving skills to resolve issues efficiently and enhance guest satisfaction
- Collaborate with housekeeping and maintenance teams to address any overnight facility needs or emergencies
Skills
- Proven experience in hospitality management or hotel front desk operations, with familiarity in hotel management systems such as OPERA or other property management software (PMS)
- Exceptional customer service skills with a friendly demeanor and strong communication abilities in multiple languages; bilingual skills are a plus
- Knowledge of hotel emergency procedures, guest relations, and safety protocols to handle sensitive situations confidently
- Strong organizational skills with attention to detail when managing night audit processes and financial reconciliations
- Ability to operate multi-line phone systems effectively while maintaining professional phone etiquette
- Experience working in resort environments or hotels with diverse clientele is preferred
- Excellent problem-solving skills with a focus on delivering memorable guest experiences through proactive client communication
Join us in creating memorable stays for our guests while advancing your career in hospitality! We’re dedicated to supporting your growth through comprehensive training and a vibrant team environment.
Pay: $14.50 - $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $15 - $17