Director of Operations, Large Non-profit Agency

The Director of Operations is a strategic and systems-oriented leader responsible for overseeing the internal infrastructure, risk management, and operational efficiency of Wu Yee Children's Services. Reporting directly to the Chief Financial Officer, you will ensure that the organization's physical environments, facilities and administrative systems are robust, compliant, and aligned with our mission to serve the San Francisco community. This role requires a sophisticated blend of leadership, vendor management expertise, and data-driven decision-making to optimize daily functioning and foster agency-wide productivity.

Primary Responsibilities

• Team Leadership & Supervision: Provide direction, guidance, and support to the Operations team, including the Facilities Operations Project Manager, Operations Coordinator, and Office Manager.
• Facilities Maintenance Vendor Management: Oversee the relationship with a primary consolidated facilities vendor providing janitorial, maintenance, and security services across all agency sites to ensure high-quality delivery and cost-effectiveness.
• Operational Strategy: Lead the development and implementation of agency-wide operational policies and standard operating procedures (SOPs) to streamline workflows and dismantle departmental silos.
• Facilities & Asset Oversight: Oversee the maintenance, security, and safety of multiple program sites; manage lease agreements, evaluate long-term facility needs, and ensure all environments meet Title 22 licensing and Head Start standards.
• Risk Management & Compliance: Identify and mitigate operational risks; oversee agency commercial insurance policies and renewals, and ensure adherence to local, state, and federal safety regulations.
• Financial Oversight: Manage the operations budget, forecast operational needs, and analyze financial reports to identify cost-saving opportunities and optimize resource allocation.
• Strategic Project Collaboration: Partner with the Operations Project Manager and internal department heads (IT, HR, Programs) to ensure critical infrastructure projects, such as the 2026 administrative office relocation, integrate seamlessly with daily operations.
  
  
  

Required Knowledge, Experience & Skills

• Experience: 7-10 years of progressive experience in operations management, facilities management, or nonprofit leadership, with a proven track record of managing multi-site facilities and diverse teams.
• Education: Bachelors Degree in Business Administration, Operations Management, or a related field or equivalent relevant experience.
• Vendor Expertise: Masterful ability to manage external contractors, negotiate complex service contracts, and hold partners accountable to performance metrics. Experience with government contracts and compliance preferred.
• Technical Proficiency: Advanced skills in office productivity suites, operational management tools and project software like Asana, Zendesk, Office 365, and Google Workspace.
• Regulatory Knowledge: Deep understanding of facilities management, licensing requirements (Title 22, ADA), and building/fire codes in an urban environment.
• Communication: Exceptional interpersonal and negotiation skills to interface effectively with senior management, staff, and external stakeholders.
  
  
  

Core Competencies

• Operational Excellence: An unwavering eye for detail, ensuring every facility, system, and process adheres to high standards of safety, efficiency, and professional appearance.
• Strategic Leadership: The ability to influence and lead cross-functionally, aligning operational strategies with business objectives to foster agency growth.
• Adaptive Problem Solving: The agility to respond to facility emergencies or shifting timelines with grounded, decisive action.
• Relational Command: Proficiency in building partnerships across the organization to ensure staff feel supported and operational "bottlenecks" are removed.
  
  
  

Physical and Cognitive Demands

Note on Essential Functions: Wu Yee Children’s Services is committed to diversity and inclusion; reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

• Communication: Must be able to effectively negotiate with vendors and exchange complex information with diverse internal stakeholders.
• Physical Activity: Frequently required to travel between program sites in San Francisco; must be able to move through active construction or renovation sites and occasionally lift up to 50 pounds.
• Vision/Sensory: Must be able to perceive and analyze financial data and observe environmental safety and project quality at field sites.
• Environment: Ability to function effectively in environments ranging from professional offices to active childcare centers and outdoor zones.
• Cognition: Regularly required to identify, analyze, and solve complex logistical and financial problems under tight deadlines.
  
  
  

Compensation and Benefits:

• Salary $113,040 - $192,170, exempt. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, internal equity, and other business and organizational needs.
• Fully paid employee health, dental, and vision
• 403b with matching contribution after 1 year (6 %)
• 14 days holidays
• 15 days of paid vacation
• Generous sick leave
• Employee child care slots at reduced tuition on an as available basis
• Lots of opportunities for advancement across the organization.
• Extensive paid training and professional development
  
  
  

NOTE: This description is not intended to be an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different and additional duties as assigned.

Wu Yee Children’s Services conforms to all the laws, statutes, and regulations concerning Equal Employment Opportunities and Affirmative Action. We promote diversity and urge women, minorities, individuals with disabilities and veterans to apply to all of our job openings. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.

Wu Yee Children’s Services is an equal opportunity employer.