What are the responsibilities and job description for the Supervisor - 89 position at WSS?
OVERVIEW
Responsible for supporting the store management team by ensuring customer satisfaction, leading, and developing Team Members, supervising stock and non-selling functions, and maintaining organizational systems for operational efficiency. The Supervisor must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Assistant Manager and Store Manager.
RESPONSIBILITIES
Driving Results
- Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
- Ensure proper pricing and displays throughout the store
- Assist with increasing sales and delivering sales plan
- Delegate tasks to Team Members and provide follow up
- Continuously motivate Team Members to meet assigned sales and productivity goals
- Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
- Demonstrate sales leadership for Team Members by playing an active role on the sales floor
- Collaborate with Assistant and Store Manager to identify opportunities to support sales
Exceeding Customer’s Expectations
- Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
- Effectively handle customer issues; continuously improve overall customer satisfaction
Operational Excellence
- Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
- Monitor and verify incoming/outgoing product
- Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
- Assist with staffing and scheduling properly to maintain payroll budget
- Respond to occasional calls regarding the store alarm during after hours
- Assist in educating team on and enforcing all appropriate personnel policies, labor laws and security and safety procedures
Developing World Class Teams
- Assist in training, coaching and developing Team Members
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:
- Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
- Stand or walk at least 8 (eight) hours in each day
- Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
- Climb a step stool or ladder
- Communicate effectively in person and on the phone
POSITION TYPE AND EXPECTED HOURS OF WORK
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Excellent communication skills to connect effectively with customers and co-workers
- Models team values which support our core values and company culture
- Excellent leadership, organizational and time management skills
- Possess a self-starter attitude
- Exhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, and Time Keeping systems
- Ability to understand financial reports
- Ability to analyze problems and provide practical solutions
- Ability to stand/walk for approximately 8-10 hours per day
- Proven track record of delivering extreme customer service
- Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
- Available to relocate within a 25-mile radius based upon the needs of the business
REQUIRED EDUCATION/ EXPERIENCE
- High school diploma: some college preferred
- Retail management experience
Internal Candidates: Must successfully complete the Supervisor-In-Training Program
ABOUT WSS:
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Required Experience:
- High school diploma with 3 years of retail management experience preferred.
- Must have strong communication, leadership, and organizational skills.
- Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
- Proven track record in customer service and team development is essential.
- Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
- Flexibility in working hours, including weekends and holidays & occasional overnights .
- Ability to work within a 25-mile radius.
About WSS
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.