What are the responsibilities and job description for the Seasonal Retail Team Member - 194 position at WSS?
Overview:
We are seeking motivated individuals to join our team for a seasonal role during one of our high-traffic periods of the year. In this position, you will support increased customer demand by helping shoppers quickly locate essential products, maintain organized and fully stocked sales floors, and ensure a smooth and efficient in-store experience. This role is ideal for individuals who thrive in fast-paced environments and enjoy assisting a high volume of customers. You will play a key part in keeping operations running efficiently while contributing to overall sales performance and customer satisfaction during this peak period.
Job Description:
- Greet and help customers politely.
- Provide product details and assist with inquiries.
- Addressing customer concerns promptly and professionally.
- Engage customers to suggest products.
- Upsell and promote special offers.
- Meet or exceed sales targets.
- Receive and unpack merchandise shipments.
- Stock shelves according to company standards.
- Ensure accurate labeling and pricing.
- Follow assigned work schedules punctually.
- Adhere to company policies and procedures.
Qualifications:
- Must be 18 years or older.
- Previous retail or customer service experience preferred.
- Strong communication and interpersonal skills.
- Flexibility to work evenings, weekends, and holidays.
Physical Requirements:
- Constant movement, talking, reaching, grabbing, and standing for at least two hours.
- Occasionally stoop, kneel, crouch, or climb ladders.
- Lift objects up to 50 lbs. repeatedly.
- Stand or walk for at least 8 hours daily.
- Ability to climb step stools or ladders.
About WSS
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands, augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
- Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively communicate with customers, peers, and management in person and over the telephone
- Basic math functions such as addition, subtraction, multiplication, and division.
- Must be able to make change in American monetary units
- Ability to multi-task remaining attentive to customers and while remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
- Enthusiastic, friendly, and energetic with a genuine desire to provide exceptional service to customers.
- Work Hours: Available to work a variety of hours, Including nights and weekends and holidays
Our stores are focused on relationships not just transactions. WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is focused on meeting store goals through collective and individual achievement. Your individual responsibilities as a Service Team Member will include demonstrating excellent service, assisting customers on the sales floor, and performing cashier functions. In addition, you will be responsible for keeping the selling floor stocked with merchandise, accurately signing promotions, organizing the selling floor and backroom areas.