Licensed Massage Therapist

We are currently recruiting for a new property scheduled to open in June 2026. 

This is part of our advance recruiting efforts, and start dates will align closer to the opening timeline rather than immediately.

Our Story:
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. 

We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.

THE WELL Bay Harbor Islands: 

Tucked away on Bay Harbor Islands and perfectly removed from the hurried pace of Miami, THE WELL Bay Harbor Islands is the first of its kind — a place where you can live, work and play with wellness. With 13,000 square feet of best-in-class amenities, this premier fitness and wellness destination includes a restorative Bath House featuring Miami's first caldarium, a halotherapy steam room and an innovative Infrared and Sound Dome, vitality treatment rooms, state-of-the-art movement and fitness studios with daily programming and fresh juice and organic snack bar. Whether you live in The Residences, work in The Offices or are a guest or member at The Club, THE WELL Bay Harbor Islands is designed to put wellness at the center of your life, creating the time and space to disconnect, slow down and to refocus on what matters most: your well-being.

Location: 1177 Kane Concourse, Bay Harbor Islands, FL 33154

The Role:

Licensed Massage Therapists at THE WELL are responsible for delivering exceptional, customized body treatments that reflect THE WELL’s high standards of service and wellness philosophy. This role requires technical proficiency, thoughtful client care, and a collaborative mindset to work in integration with practitioners across various healing modalities. Therapists are expected to uphold luxury service standards while supporting the overall wellness journey of each guest and member.

Reports to: Treatment Manager

Supervises: Not a supervisory position

The Responsibilities:

Treatment Standards & Operations

• Perform all treatments at an exceptional standard, as per protocols and standards taught in training, whilst tailoring to the members specific needs.

• Carry out an in-depth consultation with each member prior to treatment, ensuring medical history and concerns are identified. 

• Protect the member and guest experience by moving quietly around the treatment room and in corridors. 

• Use the correct quantities of products as specified by the manufacturer/protocols and not exceed that amount.

• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the club standards.

• Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Manager on Duty.

Guest Relations

• Maintain the highest standard of guest service by following THE WELL's protocols and displaying genuine care and attention to detail.

• Consistently record member preferences, accurately updating guest profiles and communicating any relevant information to other practitioners across all modalities.

• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.

• Report any member complaints to the Manager on Duty so that they can be handled promptly and effectively. 

Health and Safety

• Perform all treatments in a professional, hygienic and safe manner for all members, updating knowledge and training regularly.

• Responsible for the cleanliness, sterilization, and hygiene of all equipment, products and linens in the treatment and preparation areas, following THE WELL's protocols. 

• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. 

• Act responsibly at all times in relation to personal safety along with the safety of colleagues and members of the club.

• Provide cross-departmental support as needed, including assisting Spa Attendants in maintaining cleanliness and hygiene throughout the spa facilities.

General

•  Maintain a high standard of appearance and personal hygiene. 

•  Always be punctual and prepared in advance of treatments.

•  Support all departments in the club including covering reception and spa attendant duties as and when required.

Perks & Benefits
Benefits offerings vary based on full-time or part-time status and include:

• Comprehensive benefits package, including Medical, Dental, Flexible Spending Accounts (FSA), and voluntary supplemental insurance options

• Paid time off

• Paid parental leave

• 401(k) pre-tax retirement savings plan

• Commuter benefits

• Access to wellness programs and exclusive service and retail discounts

• Professional development workshops

• Employee Assistance Program (EAP)