Director of Operations

Full-Time | On-Site | Asheville, NC

At Working Wheels, we believe reliable transportation changes lives. Through our Vehicle Purchase Program and Vehicle Repair Program, we help hardworking individuals and families gain access to safe, dependable vehicles so they can get to work, school, medical appointments, and care for their families.

We're seeking an experienced, mission-driven Director of Operations to help lead our organization into its next chapter. This is an opportunity for someone who enjoys leading people, improving systems, making decisions, and finding practical solutions in a fast-paced environment.

The Director of Operations provides day-to-day leadership for Working Wheels' operations, overseeing the office, automotive dealership, in-house repair shop, and community programs. This role is responsible for the successful operation of the Vehicle Purchase Program, Vehicle Repair Program, and the sale of refurbished vehicles to the public.

The Director of Operations leads and supports a multidisciplinary team, fostering a collaborative, positive workplace culture. Direct reports include the Director of Vehicle Operations, who manages the daily operations of the repair shop; the Vehicle Repair Program Coordinator, who oversees the Vehicle Repair Program; the Vehicle Donation Coordinator, who manages the vehicle donation process; the Administrative Specialist, who provides administrative and operational support; and the HR/Finance Coordinator, who manages human resources and financial administration. 

In addition to personnel leadership, the Director of Operations oversees the organization's financial systems, human resources functions, and operational infrastructure. As the primary administrator of the organization's technology platforms and data systems, this role ensures accurate reporting, supports grant compliance and program evaluation, and uses data to inform operational and strategic decision-making. The Director of Operations also cultivates relationships with community partners to strengthen collaboration and expand the organization's impact.

• Is passionate about serving the community through nonprofit work.
• Leads with integrity, empathy, and accountability.
• Enjoys leading and developing people.
• Takes initiative and makes thoughtful, strategic decisions. 
• Looks for opportunities to improve processes and build effective systems.
• Communicates well and builds strong relationships with staff, program participants, volunteers, donors, and community partners.
• Can manage multiple priorities while staying organized.
• Brings a positive, solutions-focused attitude to every challenge.

Required

• Bachelor's degree or an equivalent combination of education and experience.
• Three or more years of operations management experience.
• Experience supervising and developing employees.
• Experience with budgeting, financial oversight, and organizational planning.
• Experience with SaaS (Software as a Service) for project management (Asana, monday.com).
• Strong organizational, communication, and problem-solving skills.
• Experience with Google Workspace.
• Valid driver's license.

Preferred

• Experience with and interest in automobiles. 
• Nonprofit leadership experience.
• Experience with grant administration or reporting.

We value our employees and offer a comprehensive compensation package that includes:

• Salary $71,000 - $75,000
• Monthly taxable healthcare support stipend ($540/month)
• 16 days of paid time off (PTO) during the first year of employment, increasing with tenure 
• Paid Holidays including your birthday
• Retirement plan with a 3% employer contribution
• Short-term disability coverage
• Access to voluntary dental, vision, critical illness, and accident insurance plans
• Opportunities for professional development and continued growth

Nestled in the Blue Ridge Mountains, Asheville offers an incredible quality of life with endless opportunities for outdoor recreation, live music, local restaurants, and a vibrant arts community. It's a place where you can build a meaningful career while enjoying everything Western North Carolina has to offer.

Working Wheels is more than a nonprofit; we're a team committed to helping people move forward. If you're a collaborative leader who enjoys building strong teams, improving organizations, and making a lasting impact in the community, we'd love to hear from you.

Email one document containing your cover letter and resume to gillian@workingwheelswnc.org

Subject line: Director of Operations  – [Your Last Name]

In your cover letter, please share:

• How did you hear about the role
• How does your experience align with the position
• Why are you interested in Working Wheels  

Applications without a cover letter will not be considered. No phone inquiries, please.

Working Wheels is an equal opportunity employer and encourages applicants from diverse backgrounds.