Care Coordinator II

Job Title: Care Coordinator II

Contract Type: Contract | 6 Months (Potential Extension)

Location: Remote – Kentucky Residents Only

Work Hours:

• Training: Monday–Friday, 9:00 AM–5:30 PM (EST/CST)
  • 2 weeks classroom training 1 week one-on-one training
  • Cameras must remain on during training
  • No time off permitted during training
• Regular Schedule:
  • Monday–Friday, primarily 9:00 AM–5:30 PM EST/CST
  • Schedule may flex based on business needs

  • Temp workers will be asked to go in person to staff meetings once a quarter at Centene hub - Louisville or Lexington

    Not a requirement of the job right now but if hired full-time they will be expected to go to community events as needed. Will be doing digital eye exams

Pay Rate: $20–23/hour (Based on Certifications)

We are seeking a compassionate and customer-focused Care Coordinator II to support member outreach, preventive care initiatives, and care coordination activities for Kentucky members. This role plays a key part in helping members access healthcare services, schedule appointments, and close preventive care gaps.

The ideal candidate has experience in healthcare customer service, member outreach, provider scheduling, or community-based support and enjoys making a positive impact on member health outcomes.

1. Member Outreach & Provider Scheduling
2. Accurate Documentation & Data Entry
3. Care Coordination & Customer Service

• Healthcare or Managed Care experience
• Community Health Worker (CHW) certification
• Medical terminology
• Community resource knowledge
• Remote work experience
• Provider scheduling
• Microsoft Office proficiency

• Conduct outbound member outreach to support preventive health initiatives
• Educate members regarding healthcare services and available resources
• Schedule appointments with providers
• Document all member interactions accurately while speaking with members
• Coordinate follow-up care and social determinant of health (SDOH) resources
• Support outreach campaigns for:
  • Well-child visits
  • Postpartum care
  • A1C testing
  • Breast cancer screenings
• Meet productivity and quality goals while delivering excellent member service

• High School Diploma or GED required

• Community Health Worker (CHW)

• Must reside in Kentucky
• Candidate must be eligible for W-2 employment
• No Corp-to-Corp (C2C) arrangements
• Must be legally authorized to work in the U.S. without current or future sponsorship