What are the responsibilities and job description for the Patient Experience Representative position at Workforce Connections?
Patient Experience Representative Position Summary Key Responsibilities Patient Experience & Care Coordination
- Hours are Monday-Friday 7a-3:30p
- Deliver exceptional customer service while supporting daily department operations.
- Coordinate patient appointments and scheduling activities.
- Collaborate with referring providers, physician offices, and internal clinical teams.
- Obtain required authorizations and documentation to support patient scheduling and care coordination.
- Assist patients and families throughout the scheduling and registration process.
- Support a positive, patient-centered experience from initial contact through completion of the visit.
- Answer and triage incoming telephone calls professionally and efficiently.
- Record, route, and respond to messages appropriately.
- Escalate urgent situations and initiate emergency procedures when necessary.
- Process patient admissions, transfers, and discharges as applicable.
- Maintain accurate documentation and patient records.
- Provide general clerical and administrative support to the department.
- Participate in departmental initiatives focused on process improvement and operational excellence.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree preferred.
- Previous customer service, healthcare support, or administrative experience preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to demonstrate empathy, professionalism, and compassion when interacting with patients, families, and healthcare professionals.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and the ability to learn new healthcare systems and applications.
- Experience in a healthcare, hospital, physician practice, or academic medical center environment.
- Experience with patient scheduling, registration, insurance verification, or referrals.
- Ability to work collaboratively with multidisciplinary teams while maintaining a high level of customer service.