Senior Services Executive

This is a fully remote contract position.

Job Summary:

Are you a dynamic and results-driven professional with a passion for delivering exceptional services solutions? We are seeking a highly motivated individual to join our Professional Services Sales organization, where you will play a pivotal role in driving business development activities and fostering strong customer relationships. As a key member of our Services Sales team, you will collaborate with Software Account Executives and Digital Account Executives to drive subscription sales within our Medium Enterprise business. Working alongside our Customer Success team, you will champion customer satisfaction through tailored professional services solutions. If you thrive in a fast-paced, multifaceted environment and are a self-starter who loves making an impact, this is the opportunity for you.

Responsibilities:

- Manage inbound case requests from customers or the Customer Success organization on behalf of customers
- Facilitate investment requests and route them for appropriate approvals
- Present customer services overviews and other packaged solutions to prospective and existing clients
- Run and conduct services discovery sessions to identify customer needs and opportunities
- Develop cost guidance for requested services using various estimating tools
- Review cost estimates, timelines, and descriptions of services with key leaders in the Professional Services organization, securing appropriate approvals
- Develop and present Statements of Work to customers, negotiating business terms in accordance with company policies and practices
- Present Professional Services Agreements to customers, negotiating legal terms based on company policies and practices
- Participate in virtual customer-facing meetings, focusing on triaging problems and recommending professional services solutions in partnership with the Services Executive team

Skills:

- Proven ability to thrive and excel in a lean, fast-paced environment
- Self-starter attitude with the ability to take direction in a dynamic environment
- Strong team player with a collaborative mindset
- Excellent verbal and written communication skills
- Exceptional time management and organizational skills with the ability to multi-task effectively
- Strong attention to detail and accuracy
- Strong problem-solving skills with a solutions-oriented approach
- Excellent in-person and web-based presentation skills

Experience:

- 7 - 8 years of experience working within a Professional Services organization as an HCM or Financial consultant
- 7 - 8 years of experience working with financial management software applications
- Prior experience working with Salesforce.com or Zimit software applications is a plus

Qualifications:

- Bachelor's degree in Business, Finance, Human Resources, or a related field preferred

Join our team and take your career to the next level in a role that offers unparalleled opportunities for professional growth and development. You will have the chance to work alongside some of the brightest minds in the industry, collaborating with a world-class team dedicated to delivering innovative solutions to our customers. With a culture that values creativity, collaboration, and excellence, this is your chance to make a meaningful impact while advancing your career in a company that is consistently recognized as a leader in its field.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Criminal history may have a direct, adverse, and negative relationship with the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to policies and codes of conduct.

We may use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision-making in the hiring process.

Salary : $72 - $79