Customer Success Manager

This is a contract role with hybrid on-site expectations in Chicago or Scottsdale. Start date is 11/02/2026.

Job Summary

We are seeking a dynamic and results-driven professional to join our team in a client-facing capacity, responsible for driving measurable value and fostering long-term partnerships with a diverse, global customer base. In this role, you will serve as a trusted advisor, ensuring clients achieve their desired outcomes while contributing to sustainable business growth. You will operate at the intersection of strategy, technology, and relationship management, collaborating across internal teams to deliver exceptional experiences and demonstrable return on investment throughout every stage of the customer lifecycle.

Responsibilities

• Partner with clients to deliver predictable outcomes, exceptional experiences, and sustainable growth for their businesses

• Deliver and clearly communicate ROI to clients throughout the entire customer lifecycle

• Act as a trusted advisor on use-case strategy and product functionality to maximize client value

• Build and maintain strong, long-lasting relationships with key business stakeholders by monitoring client expectations and satisfaction

• Work effectively with complex, multi-divisional accounts within a global customer base

• Collaborate cross-functionally with Sales, Product, Marketing, Services, and Technology teams to drive client success

• Create structure in ambiguous situations and design effective processes to support client and business objectives

• Adapt flexibly to uncertainty and change while maintaining a proactive and solutions-oriented approach

Skills

• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels

• Strong interpersonal skills with a demonstrated ability to build trust and credibility with clients

• Proven ability to manage complex, multi-stakeholder relationships across global organizations

• Strategic thinking with the ability to translate client goals into actionable plans

• Ability to operate effectively in fast-paced, ambiguous environments while maintaining structure and focus

• Cross-functional collaboration and team coordination skills

• Analytical mindset with the ability to measure, interpret, and communicate business impact

Experience

• Prior experience in Management Consulting, Customer Success, Account Management, Business Development, or a similar client-facing role

• Demonstrated experience working with complex, multi-divisional clients within a global customer base

• Experience collaborating with cross-functional teams including Sales, Product, Marketing, Services, and Technology

• Proven track record of building and maintaining strong client relationships while driving measurable outcomes

Qualifications

• Bachelor's degree in a technical or business discipline, or a related field

This is a remarkable opportunity to join a forward-thinking organization where your expertise will directly shape the success of a diverse global client portfolio. You will have the autonomy to make a meaningful impact, the support of a collaborative cross-functional team, and the chance to grow your career at the forefront of client strategy and innovation.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Criminal history may have a direct, adverse, and negative relationship with the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to policies and codes of conduct.

We may use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision-making in the hiring process.

Salary : $50 - $62