Legal Systems, Applications & Integrations Lead

Job Summary

We are seeking an experienced legal technology contractor to provide continuity coverage for a critical post-go-live period following the launch of a new enterprise legal management platform. This is a high-visibility, full-time engagement in which you will serve as the primary platform administrator, business systems analyst, and frontline support resource for a dynamic in-house legal technology function. You will anchor hypercare and stabilization operations across matter management, e-billing, outside counsel onboarding, and invoice approval workflows, while simultaneously owning the change request pipeline between the legal department and Business Technology for Salesforce and Conga CLM platforms. This role demands a rare combination of deep Salesforce technical expertise, hands-on Conga CLM and Litify administration experience, and polished business analysis skills — all applied in a fast-paced, independent environment where you will translate complex legal and business needs into actionable technical requirements and drive delivery through to validation and sign-off.

Responsibilities

• Serve as platform administrator for the Litify ELM platform, including user provisioning, profiles and permissions, configuration changes, and release management

• Triage and resolve post-go-live issues across internal users and outside counsel, managing the support queue and escalation paths throughout the hypercare period

• Support outside counsel onboarding operations, including vendor portal access, timekeeper and rate management, and adherence to outside counsel billing guidelines

• Administer and refine invoice approval workflows, including routing rules, approval tiers, and the Legal Ops pre-approval gate

• Maintain data quality, including matter taxonomy mappings and legacy data translation references from the prior ELM migration

• Serve as the legal-side BSA owner for key initiatives within the GTM Next program, including Salesforce Case Management and Conga CLM initiatives, covering requirements definition, solution design input, UAT, and delivery coordination

• Own and operate the change request mechanism between Legal and Business Technology for the Salesforce platform and Conga CLM, including intake, business analysis, prioritization, requirements documentation, and pipeline management

• Elicit requirements from legal stakeholders, document user stories and acceptance criteria, and translate legal and business needs into actionable technical specifications for BT delivery teams

• Coordinate release cycles, UAT, and validation for Salesforce and Conga CLM changes affecting legal workflows, and manage stakeholder sign-off

• Maintain the change request backlog with clear status visibility for legal leadership and BT partners

• Serve as the legal department's frontline support resource for the broader legal applications portfolio, including Evisort and adjacent tooling, handling user questions, access requests, troubleshooting, and vendor escalation

• Monitor and maintain integrations between legal systems and enterprise platforms, including SSO, finance and AP feeds, document management, and e-billing data exchange

• Coordinate with Business Technology on technical changes, environment management, access requests, and security reviews

• Own department reporting out of the Salesforce platform, with Litify as the primary source, covering outside counsel spend, invoice cycle times, matter volumes, accruals, and system adoption

• Build and maintain Salesforce reports and dashboards for Legal Ops, practice groups, and leadership, and field ad hoc reporting requests

• Collaborate with the data and analytics team to surface legal data structures, validate source data, and align on definitions, feeds, and metrics for downstream analytics

• Maintain system documentation, user guides, and runbooks, and update training materials as workflows evolve

• Manage vendor relationships for platform support, including professional services engagement on open workstreams

• Participate in a structured knowledge transfer with the incumbent at the start and end of the engagement, including coverage of Litify administration, integration runbooks, open tickets, and vendor contacts

Skills

• Deep Salesforce platform expertise including administration, configuration, declarative automation via Flows, data modeling, profiles and permission sets, and release and change management

• Strong business systems analyst capabilities including requirements elicitation, user story and acceptance criteria documentation, process mapping, UAT planning, and stakeholder sign-off management

• Hands-on Conga CLM experience including administration, template and workflow configuration, and supporting contract lifecycle processes on the Salesforce platform

• Litify administration experience or demonstrated ability to ramp quickly on a Salesforce-native ELM, including e-billing, outside counsel onboarding, and LEDES invoice workflows

• Strong Salesforce reporting and dashboard skills including report types, cross-object reporting, and dashboard design for operational and executive audiences

• Proven ability to interface effectively between business stakeholders such as attorneys and legal ops professionals and technical delivery teams including BT and vendors

• Experience supporting system integrations including SSO, APIs, scheduled data feeds, and troubleshooting cross-system data issues

• Ability to operate independently in a post-go-live and hypercare environment with minimal ramp time

• Familiarity with enterprise legal management and e-billing platforms such as Litify, SimpleLegal, Onit, Legal Tracker, or Brightflag

• Familiarity with legal data standards such as SALI and UTBMS/LEDES codes preferred

• Exposure to AI-enabled legal tooling such as Evisort and agent-based workflows preferred

• Experience working alongside enterprise IT functions in a security-conscious environment preferred

Experience

• 7+ years of Salesforce platform experience strongly preferred

• 5+ years working in legal technology or legal operations systems within an in-house legal department, law firm, or legal technology vendor

• Prior experience with an ELM or CLM migration and go-live stabilization preferred

• Experience running formal change management or intake processes between a business function and central IT preferred

Qualifications

• Salesforce Administrator certification required

• Salesforce Advanced Administrator or Business Analyst certification a plus

This engagement offers a rare opportunity to step into a high-impact, high-visibility role at a pivotal moment in a legal technology transformation — with direct ownership of a freshly launched ELM platform, a meaningful BSA mandate spanning Salesforce and Conga CLM, and the chance to leave a lasting operational and documentation footprint for a sophisticated in-house legal function. For a seasoned legal technology professional who thrives in dynamic post-go-live environments and enjoys working at the intersection of legal operations and enterprise technology, this is an exceptional short-term engagement with real strategic significance.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Criminal history may have a direct, adverse, and negative relationship with the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to policies and codes of conduct.

We may use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision-making in the hiring process.

Salary : $62 - $77