Call Center Manager

About the Opportunity

Work With Your Handz is hiring an experienced Call Center Manager for a rapidly growing HVAC and plumbing company in Bakersfield, California.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced service environment. You’ll oversee a small but growing team of Customer Service Representatives and Dispatchers while driving process improvements, customer satisfaction, and team development. Service Titan experience is a MUST and experience working with AI vendors on Service Titan is ideal.

If you’re a motivated leader who loves solving problems, building strong teams, and optimizing call performance, this role is for you!

Responsibilities

• Lead, train, and develop a team of CSRs and Dispatchers (currently 4 direct reports).
• Manage daily operations for inbound/outbound calls, dispatching, and scheduling.
• Use ServiceTitan and Excel to track KPIs, analyze call data, and create actionable reports.
• Identify trends and process gaps to improve booking rates and operational efficiency.
• Oversee customer communication to ensure a best-in-class experience.
• Collaborate with leadership to set goals, track performance, and develop future leaders.
• Provide weekend or after-hours support as needed for urgent situations.
• Support growth initiatives as the company expands its call center operations.

Requirements

• 3 years of experience in customer service, dispatch, or call center leadership.
• Strong ability to manage people, processes, and performance metrics.
• Experience using ServiceTitan (required).
• Proficient with Microsoft Excel (filtering, exporting, and organizing reports).
• Excellent communication and leadership skills with a people-first mindset.
• Self-motivated, detail-oriented, and organized.
• Type A personality — thrives on structure, accountability, and results.
• HVAC or home services experience preferred, but not required.

Why You’ll Love It Here

• $68,000 – $75,000 per year DOE, plus benefits and 401(k).
• Monday–Friday schedule (7:00am–3:30pm) with minimal weekend support.
• Opportunity to build and shape a growing department.
• Collaborative leadership that values innovation, initiative, and development.
• Positive company culture and excellent local reputation.
• Long-term career growth with a fast-expanding home services company.

About Work With Your Handz

Work With Your Handz partners with top residential service companies across the U.S. to connect talented professionals with long-term career opportunities in HVAC, plumbing, and electrical trades.

We work with leading employers who prioritize employee growth, professional development, and a supportive team culture.

If you’re an experienced Customer Service, Dispatch, or Call Center Leader ready to take the next step in your career — apply today!

Equal Employment Opportunity Statement

Work With Your Handz and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.