What are the responsibilities and job description for the Call Center Manager position at Can Do Crew Plumbing Heating and Air?
🚨 CALL CENTER MANAGER – RUN THE BOARD. OWN THE OUTCOME. 🚨
đź“Ť Bakersfield, CA (On-Site)
💰 $70,000 – $85,000 Performance Bonuses
⚠️ STOP SCROLLING if you’ve ever said:
“Dispatch is chaos… and I know exactly how to fix it.”
This is NOT your average management role.
This is for someone ready to take control, drive revenue, and build a high-performing team.
🔥 WHY THIS ROLE IS DIFFERENT:
You’re not here to “manage calls.”
You’re here to turn every call into revenue and performance.
đź’° COMPENSATION (UNCAPPED POTENTIAL)
$70,000 – $85,000 Base Bonuses
🎯 Bonuses tied to REAL performance:
- Booking rates
- Call conversion
- Revenue per call
- Team performance & efficiency
👉 If you’re good… you WILL make good money.
🚀 WHAT YOU’LL OWN:
- Lead & develop CSR Dispatch team
- Take full control of the call board & daily numbers
- Improve scripts, training, and customer experience
- Drive revenue through performance accountability
- Build structure in a fast-growing environment
❌ NOT FOR YOU IF:
- You need constant direction
- You avoid hard conversations
- You’ve never owned results
- You’re comfortable with “average”
âś… THIS IS FOR YOU IF:
- You’ve led a call center, dispatch, or service team
- You think in metrics, KPIs, and scoreboards
- You push teams to perform (and win)
- You want to build something, not babysit it
🧠BONUS POINTS:
- ServiceTitan experience (or similar CRM)
- HVAC, Plumbing, or Home Services background
đź’Ą WHY CAN DO CREW?
We’re not just another HVAC & Plumbing company…
We’re building a top-tier call center operation in Kern County
—and we need the right leader to take it to the next level.
Salary : $70,000 - $85,000