Client Services & Administrative Coordinator (Fully Remote, Part-Time)

Work with Willow has partnered with a client that is seeking a reliable, highly organized Client Services & Administrative Coordinator to support administrative and client-facing operations across two growing mental health and coaching organizations.

This role combines client communication, scheduling, and intake coordination with behind-the-scenes administrative support. Ideal for someone who is detail-oriented, proactive, and comfortable speaking with clients in a professional, supportive manner.

Key Responsibilities

• Serve as first point of contact for prospective clients (phone/email)

• Explain services, pricing, and onboarding process clearly

• Schedule appointments and follow up with inquiries

• Send and manage onboarding documentation

• Maintain organized client tracking systems (Google Sheets/Excel)

• Support administrative workflows, records processing, and EHR documentation

• Assist with internal operations and special projects

Qualifications

• 6 months administrative experience in healthcare, mental health, or wellness

• Experience with EHR/EMR systems

• Familiarity with HIPAA and handling confidential information

• Strong communication, organization, and attention to detail

• Proficiency with Google Workspace (Docs, Sheets, Drive)

• Comfortable working independently in a remote environment

Schedule & Location

• Part-time (20–28 hours per week to start)

• Monday–Thursday, standard business hours

• Fully remote (U.S.-based candidates only)

Compensation

• $21–$24 per hour (based on experience)

Benefits

• 401(k) with company match

• Paid sick time, vacation, and holidays

• Eligibility for medical, dental, and vision benefits at 30 hours

Growth Opportunity
This role offers the potential for expanded responsibilities, increased hours (including full-time), and career growth as the organization continues to expand.