What are the responsibilities and job description for the Retail Store Manager position at Woof Gang Bakery & Grooming?
Company Description Woof Gang Bakery & Grooming is North America’s leader in professional pet grooming, with more than 350 locations open or under development and a distinctive pet retail experience. The company specializes in gourmet bakery treats made with care and premium-quality pet food, with each location dedicated to the happiness, health, and appearance of pets. As a fully franchised concept, Woof Gang Bakery & Grooming is experiencing strong unit growth driven by a unique brand, high guest demand, engaged franchisees, and a solid business model. The brand has been recognized as a top retailer and one of the fastest-growing pet chains by leading industry publications, earning multiple national and regional awards for retail and multiservice excellence. These achievements reflect a dynamic, growth-oriented environment for team members who are passionate about pets and exceptional service.
Role Description The Retail Store Manager is a part-time, on-site role based in Northville, MI. This role is responsible for overseeing daily store operations, including opening and closing procedures, maintaining store cleanliness and merchandising standards, and ensuring that pet products and bakery items are well-stocked and attractively displayed. The Retail Store Manager leads and supports the team, coordinates work schedules, and provides coaching to deliver outstanding customer service and a welcoming experience for pets and their caregivers. This role includes handling customer inquiries and concerns, managing point-of-sale activities, monitoring inventory, and supporting loss prevention practices. The Retail Store Manager also collaborates with grooming staff, assists with local marketing initiatives, and helps promote in-store events to drive traffic and sales.
Qualifications
- Strong Customer Service and Customer Satisfaction skills, with a commitment to creating a positive experience for pets and their caregivers.
- Effective Communication abilities, including clear verbal and written communication and active listening with customers and team members.
- Store Management experience, including supervising staff, managing schedules, overseeing merchandising, and coordinating daily operations.
- Knowledge of Retail Loss Prevention practices, with the ability to follow procedures that protect company assets and reduce shrink.
- Prior retail or pet industry experience preferred; enthusiasm for working with animals and pet products is highly beneficial.
- Ability to stand for extended periods, perform light physical tasks such as stocking and lifting up to 30 lbs, and work flexible hours, including weekends and holidays.
- Basic proficiency with point-of-sale systems and cash handling; strong attention to detail and reliability.
- High school diploma or equivalent required; additional education in business, retail management, or related fields is a plus.