What are the responsibilities and job description for the Lead Groomer position at Woof Gang Bakery and Grooming?
Company Overview
Woof Gang Bakery in Concord NC is your family-owned neighborhood pet store that combines a boutique feel with personalized services for pet owners. At Woof Gang, grooming is more than a service—it’s a chance to care for each dog like they’re our own. We create a calm, loving, and professional environment where pups feel safe and pet parents feel confident.
We believe in excellence in every snip, from precision cuts to gentle handling. Our groomers are supported by a team that values kindness, respect, and ongoing growth. You’ll work with great products, loyal clients, and a team that celebrates your talent.
If you love dogs, take pride in your craft, and thrive in a positive, team-first culture, you’ll feel right at home with us.
Responsibilities
- Provide high-quality grooming services with care, efficiency, and breed-standard (or client-preferred) styles
- Support and mentor groomers and bathers through hands-on guidance and daily feedback
- Help oversee scheduling, time management, and daily flow of grooming appointments
- Ensure a safe, clean, and stress-free environment for both pets and team members
- Communicate with clients clearly and kindly to understand and meet grooming expectations
- Help enforce grooming policies, safety protocols, and sanitation standards
- Assist with onboarding and training of new groomers and support staff
- Collaborate with management to set goals, address challenges, and improve operations
- Work the front desk one day per week to assist with customer service, review inventory, and reorder necessary grooming products and supplies
Requirements
- Minimum 3 years professional grooming experience (dog grooming required; cat grooming a plus)
- Strong portfolio of grooming work and breed knowledge
- Proven leadership or mentoring experience in a grooming or pet care setting
- Excellent communication and customer service skills
- Calm, confident handling skills with dogs of all sizes, ages, and temperaments
Benefits and Compensation:
- 55% Commission on all grooms 100% tips frequent bonuses
- Hourly rate between $19-$21 on days worked at the front desk
- PTO available after 6 months
- Flexible scheduling and a supportive work environment
- Employee discounts on retail, treats, and grooming services
- Continuing education opportunities
- Room to grow within a family-owned business
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Compensation Package:
- Commission pay
- Hourly pay
- Tips
Schedule:
- Day shift
- Morning shift
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Concord, NC 28027 (Required)
Ability to Relocate:
- Concord, NC 28027: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $65,000