Lead Club Attendant

Summary Description

Under the general direction and when acting in the absence of the Housekeeping Manager, the Lead Housekeeper ensures the daily operations of the housekeeping services are executed throughout the Club. This position assists in the training of all new Housekeeping staff and works to ensure that all duties are performed in all member areas, offices, etc. and that glass partitions / doors and floors are always clean and orderly.  This position is additionally responsible to ensure the collection, washing and folding of all towels throughout the Club.

Duties / Responsibilities

• Supports the department while assisting in training the Housekeeping team and related staff on cleaning techniques and other tasks
• Evaluates staff performance daily and reports any issues/concerns to Housekeeping Manager for corrective action
• Responsible for completing multiple walks of the entire property daily to ensure all areas are cleaned to standards and furniture is in good condition and/or equipment is fully operational
• Monitors washers / dryers to ensure they are in proper working order – immediately notifies Housekeeping Manager if there are issues to be fixed
• Works with internal resources regarding all common areas, lockers rooms, restrooms, surrounding patios, tennis court areas to ensure continual and consistent cleanliness of the properties; addresses any issue areas
• Keeps Housekeeping Manager updated on laundry and other cleaning supplies to maintains optimum level of inventory (this includes soaps, shampoos, toilet paper, paper towels, deodorants for lockers rooms, hairsprays, etc.)
• Ensures all staff stay on task to focus on priorities and complete them every day/night while making sure that staff is staying on-site / on-property to address all Club areas including cleaning, laundry and trash removal
• Coordinates with Housekeeping Manager in maintaining Daily / Weekly / Monthly / Quarterly / Annual tasks—including large and deep cleaning projects as required
• Assists with monthly inventory of all towels, supplies, chemicals and other stored items
• Maintains communication with Housekeeping Manager and Housekeeping Team
• Ensures compliance with all safety and security protocols and with Woodside’s employee handbook and with all applicable federal and state employment laws
• Participates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) Program
• Completes all other duties as directed/assigned

Duties / Responsibilities
• Responsible for continued support of department while assisting in training all Clubhouse Attendants and related staff on cleaning techniques and other tasks
• Oversees and evaluates staff performance daily and works to correct issues as they occur
• Responsible for completing multiple walks of the entire property daily to ensure all areas are cleaned to standards and furniture is in good condition and/or equipment is fully operational
• Monitors washers / dryers to ensure they are in proper working order – immediately notifies Housekeeping Manager if there are issues to be fixed
• Works with internal resources regarding all common areas, lockers rooms, restrooms, surrounding patios, tennis court areas to ensure continual and consistent cleanliness of the properties; addresses any issue areas
• Keeps Housekeeping Manager updated on laundry and other cleaning supplies to maintains optimum level of inventory (this includes soaps, shampoos, toilet paper, paper towels, deodorants for lockers rooms, hairsprays, etc.)
• Ensures evening staff stay on task to focus on priorities and complete them every night while making sure that staff is staying on-site / on-property to address all Club areas including cleaning, laundry and trash removal
• Helps with keeping the loading dock area clean and organized; includes cleanup of all parking lots (de-weeding, trash pick-up, etc.; responsible for keeping storage areas organized
• Assists in coordinating with all departments while organizing crews for teardown /reset of all events / parties
• Coordinates with Housekeeping Manager in maintaining Daily / Weekly / Monthly / Quarterly / Annual tasks—including large and deep cleaning projects as required
• Completes a weekly walk of the entire property with the Housekeeping Manager & Director of Facilities
• Assists with monthly inventory of all towels, supplies, chemicals and other stored items
• Maintains constant communication with Housekeeping Manager and Clubhouse Attendants
• Ensures compliance with all safety and security protocols and with Woodside’s employee handbook and with all applicable federal and state employment laws
• Evaluates and reports personnel issues where appropriate to Housekeeping Manager and maintains a working knowledge of Woodside policies regarding handling of staff and related issues
• Works to administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
• Participates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) Program
• Completes all other duties as directed/assigned
Job Standards

Education/Experience:
• Must have a High School Diploma or GED equivalent
• 2-4 years housekeeping experience
• 1-2 years management experience (preferred)
• Strong understanding of housekeeping expectations

Any combination of education and experience providing the required skill and knowledge is qualifying.

Skills:
• Must be able to work with all levels of staff in a courteous and professional manner
• Excellent communication skills, both interpersonal and written
• Superior customer service skills and ability to remain calm under pressure
• Ability to multi-task, organized, meet tight deadlines, and focus on details
• Ability to effectively manage staff and report issues to direct supervisors
• Must be computer literate- proficient in MS Office products
• Ability to reason and problem solve without precedent
• Supervision of personnel - train, performance management

Requirements:
• Proven experience cleaning and maintaining tasks for large buildings
• Must have a valid driver’s license
• Regular and predictable attendance is required, generally requires extended hours beyond 40 hours per week 
• Ability to work special events, promotions and other demands of the position which require early morning, late evenings and weekend hours
• Must be able to walk the entire property multiple times daily
• Ability to move 30 pounds or more on a regular basis

Working/Safety Conditions:
• Exposed to the elements on a regular basis
• Construction like conditions
• Constantly moving around
• Long periods of standing, bending, stretching, lifting
• Use of and exposure to chemicals