Local Dispatcher & Logistics Coordinator

Coordinate Operations. Support Teams. Deliver Exceptional Service.

We are seeking a highly organized, proactive, and customer-focused Local Dispatcher & Logistics Coordinator to join our growing relocation and transportation team. This position plays a vital role in coordinating daily operations, supporting field crews, and ensuring jobs are completed safely, efficiently, and according to company standards.

As a key member of our operations team, you will manage daily scheduling and dispatch activities, communicate with customers and crews, monitor job progress, resolve operational challenges, and help maintain a high level of service throughout every move. Success in this role requires strong leadership, sound decision-making, attention to detail, and the ability to thrive in a fast-paced environment where priorities can change quickly.

Key Responsibilities

Dispatch & Operations Coordination

• Schedule and dispatch crews, vehicles, equipment, and materials to meet daily operational needs
• Monitor job progress throughout the day and adjust schedules as necessary
• Maintain continuous communication with crew leaders regarding job status, customer concerns, delays, and operational updates
• Ensure all jobs are properly staffed and equipped for successful completion
• Assist in coordinating local and long-distance household goods moves

Customer & Crew Support

• Serve as a primary point of contact for customers and field personnel
• Communicate job information, updates, and expectations clearly and professionally
• Support crews with operational questions, scheduling concerns, and problem resolution
• Promote a positive customer experience through timely communication and effective service recovery

Quality Control & Accountability

• Monitor employee attendance, punctuality, appearance, and adherence to company policies
• Reinforce operational procedures, service standards, and safety expectations
• Conduct daily vehicle inspections to verify cleanliness, maintenance needs, and overall readiness
• Identify operational issues and work with management to implement solutions

Administrative Responsibilities

• Process job-related information and maintain accurate electronic records
• Enter notes, updates, and operational documentation into company systems
• Assist with payment processing, move charge calculations, and related documentation
• Support reporting and other administrative functions as needed

What We're Looking For

The ideal candidate is a dependable leader who can confidently manage multiple priorities while maintaining a positive and professional attitude. You should be comfortable making decisions, solving problems, and working closely with both customers and employees.

Preferred Qualifications

• Previous dispatching, logistics, transportation, scheduling, or operations experience
• Experience in the moving, relocation, transportation, or service industry is a plus
• Strong leadership, communication, and organizational skills
• Ability to multitask and remain calm under pressure
• Excellent customer service and problem-solving abilities
• Strong computer skills, including Microsoft Office and scheduling software
• Ability to work collaboratively with field personnel and management
• Valid driver's license with a clean driving record
• Ability to occasionally assist with operational activities when necessary
• Reliable transportation to and from work

Why Join Our Team?

• Competitive compensation
• Health, dental, and vision benefits
• Paid Time Off (PTO)
• 401(k) with company match
• Professional development and advancement opportunities
• Stable, year-round work environment
• Collaborative team culture focused on service and operational excellence

If you enjoy coordinating people, solving problems, and helping teams succeed, we encourage you to apply and become a key part of our operations leadership team.

Equal Opportunity Employer (E.O.E.)