Inside Sales Supervisor- Hooksett, NH

Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment.

About Woodgrain:

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

PRIMARY ROLE

The Inside Sales Supervisor  will assume responsibility of the day to day activities of the inside sales representatives who work in our Hooksett Distribution Center. Coaching, people development, and driving strong culture will be the top priority. The supervisor will continue to manage their sales territory assignments, as well as monitoring processes and procedures for their team in Houston.  This will have direct supervisory responsibility with direct reports.

JOB EXPECTATIONS

• Keep skill development of the team a top priority to grow skillsets and future leaders in the trainee program


• Be the driver of our inside sales culture and energy in the Hooksett office


• Ensure consistent implementation of procedures and best practices for account management, service, and navigating Woodgrain’s systems.


• Aid with problem solving and facilitate interdepartmental communication


• Grow partnership with operations staff of Houston DC


• Lead by example with the management of individual sales territories


• Assist with reporting on lost sales, excess inventory, potential spike sales, unbilled deliveries, unresolved deductions, and open text aging report for the Houston DC.


• Help team to demonstrate strong usage of CX system


• Other duties as assigned

JOB SPECIFICATIONS

• Excellent verbal, written, and interpersonal communication skills


• Strong PC skills including MS Office, Excel, and Outlook


• Ability to learn ERP and CX software to become a super user


• Demonstrated leadership ability                                                   


• Proven customer service skills


• Strong organizational skills


•  Ability to manage , coach, and train others


• Unwavering integrity

WORK ENVIRONMENT

• Prolonged periods of sitting at a desk and working on a computer.


• Required to stand, walk, sit and hear. 


• Able to use hands and fingers on a (computer) keyboard and other office equipment.


• Must be able to lift 5 pounds at times.


• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception. 


• The noise level in the work environment is low to moderate.


• Occasional travel required.

Summary of Company Benefits:

• Health, Dental, and Vision Insurance


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• 401(k) with a Company Match


• Group Term Life Insurance and AD&D


• Employer Paid Long-Term & Short-Term Disability


• Voluntary Supplemental Hospital and Accident Plans


• Employee Assistance Program


• 8 Company Paid Holidays & 1 Floating Holiday


• Paid Time Off (PTO) 

Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.