What are the responsibilities and job description for the Program Manager - Student Leave of Absence position at Woodbury School of Business?
Position Announcement
Join Utah Valley University in a role focused on supporting student success during some of the most critical moments in their academic journey. As the Program Manager for Leave of Absence, you will lead a program designed to help students navigate time away from the university with clarity, care, and a strong path toward return. Your work will directly impact student persistence by developing individualized success plans, maintaining meaningful communication, and ensuring students feel supported before, during, and after their leave.
This position offers the opportunity to combine leadership, data-driven decision-making, and student-centered service in a collaborative environment. You will oversee program operations, supervise staff, analyze trends, and continuously improve processes to better serve students. Ideal for someone who is detail-oriented, compassionate, and committed to student achievement, this role provides a meaningful way to help students overcome challenges and successfully re-engage with their educational goals.
Summary Of Responsibilities
Graduation from an accredited institution with a bachelor’s degree and two years of experience related to the Summary of Duties; OR any combination of education and experience totaling six years.
Preferred Qualifications
Knowledge
Join Utah Valley University in a role focused on supporting student success during some of the most critical moments in their academic journey. As the Program Manager for Leave of Absence, you will lead a program designed to help students navigate time away from the university with clarity, care, and a strong path toward return. Your work will directly impact student persistence by developing individualized success plans, maintaining meaningful communication, and ensuring students feel supported before, during, and after their leave.
This position offers the opportunity to combine leadership, data-driven decision-making, and student-centered service in a collaborative environment. You will oversee program operations, supervise staff, analyze trends, and continuously improve processes to better serve students. Ideal for someone who is detail-oriented, compassionate, and committed to student achievement, this role provides a meaningful way to help students overcome challenges and successfully re-engage with their educational goals.
Summary Of Responsibilities
- Strategically creates and implements timely personalized outreach campaigns focused on students who are: leaving, currently on leave, or just returning from a leave, to enhance their success and completion. Oversees the university Leave of Absence Program, updating processes when needed to ensure proper care is given to students in need while ensuring implementation of the program's mission, goals, and objectives.
- Meets with students to aid them through a smooth transition process, collects qualitative data on student needs, and establishes a relationship for future student success.
- Daily supervision of Leave of Absence Staff. Provide training, content, and updates on university resources, departmental procedures, and campus protocols. Meet with staff once a week to set clear expectations for tasks, provide support when needed, and offer opportunities for professional development.
- Manages, creates, and maintains student outreach data and spreadsheets pulled daily from university data management systems. Analyzes data for strategic planning and program and research measurement, implements necessary improvements to databases, and implements updates based on best practices.
- Provides evaluation information to assess progress toward achievement and goals of the program. Facilitates cooperative and collaborative institutional relations to ensure understanding and alignment with the purpose of the LOA process. Trains staff on new or existing LOA functionality as needed and serves as a resource for questions and concerns.
- Other duties as assigned.
Graduation from an accredited institution with a bachelor’s degree and two years of experience related to the Summary of Duties; OR any combination of education and experience totaling six years.
Preferred Qualifications
- Experience with Banner student information systems and data management best practices.
- Four to five years of relevant experience.
- Spanish or additional language proficiency.
Knowledge
- Knowledgeable and familiar with customer relationship management.
- Knowledgeable and familiar with student development theory and practices.
- Knowledge of relationships between manual and automated processes.
- Knowledge of confidentiality requirements regarding FERPA regulations.
- Knowledge of Banner student data management and best practices preferred.
- Knowledge of staff supervision best practices.
- Knowledge of UVU processes, resources, and values.
- Strong interpersonal and communication skills.
- Confidence and skill in leading and managing employees.
- Skills in interpersonal problem-solving, decision-making, and public relations.
- Skills in organizing and maintaining records.
- Skills in program maintenance, measurement, and organization.
- Skills in database management.
- Skills in using computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.).
- Ability to perform a variety of complicated tasks and meet project deadlines.
- Ability to learn new systems and become an expert while making recommendations to enhance efficiency.
- Ability to follow directions and work with little to no supervision.
- Ability to effectively communicate, orally and in writing, with a variety of individuals and groups.
- Ability to work effectively with a wide range of constituencies in a broad community.
- Ability and commitment to provide excellent customer service and a willingness to be a team player.
- Ability to instruct, motivate, and advocate for UVU Students.