What are the responsibilities and job description for the Event Staff II - Access and Security position at Woodbury School of Business?
Position Announcement
Join Utah Valley University's event operations team in a role that is essential to creating a safe, professional, and welcoming experience for thousands of guests attending concerts, athletic events, ceremonies, and other campus gatherings. As an Event Security team member, you will serve on the front line of guest safety by conducting entry screening, managing access to restricted areas, and supporting event operations with professionalism, sound judgment, and exceptional customer service.
This position offers the opportunity to work in a dynamic event environment while collaborating with event supervisors, venue management, and public safety partners. Ideal candidates take pride in treating guests with respect, applying policies consistently, and helping ensure events run smoothly from start to finish. Whether screening attendees, monitoring secure areas, or assisting with access control, your work will play a vital role in protecting guests, performers, staff, and the overall event experience.
Summary Of Responsibilities
Knowledge
Join Utah Valley University's event operations team in a role that is essential to creating a safe, professional, and welcoming experience for thousands of guests attending concerts, athletic events, ceremonies, and other campus gatherings. As an Event Security team member, you will serve on the front line of guest safety by conducting entry screening, managing access to restricted areas, and supporting event operations with professionalism, sound judgment, and exceptional customer service.
This position offers the opportunity to work in a dynamic event environment while collaborating with event supervisors, venue management, and public safety partners. Ideal candidates take pride in treating guests with respect, applying policies consistently, and helping ensure events run smoothly from start to finish. Whether screening attendees, monitoring secure areas, or assisting with access control, your work will play a vital role in protecting guests, performers, staff, and the overall event experience.
Summary Of Responsibilities
- Guest Services & Wayfinding: Welcome guests; provide directions, seating assistance, and ADA support; resolve routine questions and complaints with empathy and professionalism. Ticketing & Access Control (non-screening): Scan tickets/credentials; verify seating locations; prevent pass-backs; redirect or escalate suspected fraud. Crowd Management: Monitor aisles, concourses, stairs, and portals for congestion; execute hold/release procedures; maintain clear egress; report hazards. Policy Communication: Politely enforce venue policies (bag size, re-entry rules, prohibited behaviors); escalate refusals per protocol. Incident Observation & Reporting: Recognize concerning behavior (impairment, disorderly conduct, medical needs); notify control/dispatch; complete concise incident statements as directed. Emergency Readiness: Follow staff movement and guest communication directions during alarms, evacuations, or shelter-in-place; support ADA evacuations per plan. Professional Presence: Maintain assigned post; uphold service standards; keep areas tidy; support opening and close-out checklists.
- Entry Screening Operations: Set up/verify magnetometer calibration and lane configuration per supervisor direction. Conduct screening with professionalism and consistency; use secondary wanding as required. Execute bag checks in view of CCTV when possible; apply bag-size and contents policy; manage divest tables. Enforce prohibited-items policy; follow refusal, surrender, or denial-of-entry procedures and document as directed. Queue & Throughput Management: Stage stanchions/signage; meter guest flow to maintain target throughput while preserving screening quality. Triage VIP/ADA/issue lines; coordinate with ticketing to resolve exceptions quickly.
- Credential & Access Control (Back of House): Validate credentials at docks, tunnels, stage doors, and production corridors; deny access when not authorized; log deliveries and vendor check-ins. Monitor Back of House for propped doors and unknown persons or property. Report security breaches as directed.
- Incident Response & Coordination: Notify control/dispatch; preserve scenes as directed; write clear factual statements (who/what/when/where). Support ejections and welfare checks as directed by Supervisors; always prioritize safety and de-escalation.
- Asset & Information Protection: Maintain discretion regarding talent movement and production details; challenge unknown persons politely.
- Compliance & Professional Standards: Follow search/screening and privacy protocols; treat all guests with dignity and impartiality. Maintain chain-of-custody procedures for surrendered items as instructed.
- High School diploma or GED
- Experience with two-way radios.
- Experience with events and crowd management.
Knowledge
- Knowledge of and commitment to creating a welcoming environment where all guests, employees, and visitors are treated with respect and professionalism.
- Knowledge of suspicious activity and behaviors.
- Knowledge of where to find help with ticketing issues, an unruly guest, a medical emergency, etc.
- Skills in effectively dealing with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness.
- Fantastic communication and social skills, including the ability to listen and de-escalate tense situations.
- Ability to read small print.
- Ability to climb steps repeatedly.
- Ability to descend/ascend ramps and inclines/declines.
- Ability to stand for long periods of time.
- Ability to work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting, etc.
- Ability to bend, stretch, reach, and kneel without restriction.
- Ability to stay calm in an emergency or confrontational situation.
- Ability to present a professional, polished appearance.