Business Operations Coordinator

About Won & Co.

At Won & Co. (Won Strategy & Management, Inc.), we provide premium consulting and management services tailored for upscale healthcare professionals. Our mission is to help boutique practices grow and thrive by optimizing business operations, financial performance, client experience, and strategic execution while we handle the systems that allow clinical teams to focus on exceptional care.

We are the team behind the successful operations of several of the fastest-growing and most innovative healthcare practices in the New York metropolitan area, including (but not limited to) Bear Brook Pediatric Dentistry, New Jersey Tongue-Tie Center, Bear Brook Orthodontics, and Bear Brook Lactation & Feeding Center.

We are seeking a full-time Business Operations Coordinator who will be directly assigned onsite to our core clinics, playing a hands-on role in managing and strengthening daily operations including schedule optimization, patient experience, and administrative workflows across Won & Co.’s affiliated healthcare practices. This position offers direct exposure to real business operations within a growing healthcare management company, with clear opportunities for advancement into leadership and management roles as our organization continues to expand.

Your Role and Impact

As a Business Operations Coordinator, you will be directly assigned onsite to Won & Co.’s core clinics, playing a hands-on role in driving daily business and administrative operations while supporting broader operational strategy and growth initiatives.

You will:

• Lead daily operations including schedule optimization, patient experience coordination, treatment communications, and administrative workflow execution

• Support financial and business processes such as claims submission, payment coordination, and collections

• Oversee communication systems and service workflows to ensure a seamless, upscale client and patient experience

• Maintain the office and clinic environment to consistently meet the high-end operational and brand standards of Won & Co.’s affiliated practices

• Identify operational gaps, streamline processes, and implement efficiency improvements

• Collaborate closely with company leadership and cross-functional teams including Financial Operations & Analysis, Marketing & Branding, and Clinical Operations

Through this role, you will gain exposure across multiple upscale healthcare practices in a high-performance environment, with a clear trajectory toward senior operations and managerial leadership as Won & Co. continues to scale.

What We're Looking For

• Strong initiative with an ownership mindset

• Excellent organizational and communication skills

• High attention to detail with the ability to manage multiple priorities

• Professional, proactive, and solution-oriented approach

• Comfort working with schedules, systems, data, and workflows

• Desire to grow within business operations and leadership

Healthcare or dental experience is helpful but not required. Structured onboarding and training are provided.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations, Communications, Hospitality Management, or a related field preferred

• 1 to 3 years of experience in operations, administration, customer service, healthcare support, or coordination roles (internships accepted)

• This is a fully in-person role based onsite at our core clinics in Hoboken, with occasional onsite support at affiliated clinic locations as needed

Compensation & Growth Levels

Coordinator Level (Currently Hiring):

$52,000 – $57,000 annually

Managerial Level (Future Growth Opportunity):

$62,000 – $70,000 annually

Director Level (Future Leadership Role):

Approximately $85,000 annually

Growth levels are based on performance, leadership development, and expanded operational responsibility. Managerial and Director roles are not currently open but represent advancement opportunities as the organization continues to scale.

Compensation and Benefits

• Competitive salary with growth potential

• Paid Time Off (PTO)

• Medical insurance coverage

• Direct exposure to real business operations and leadership development

• Advancement opportunities within a rapidly growing management company

📍 Follow us on Instagram: @wonandcoconsulting