Family Case Manager

Description and Responsibilities

The Family Case Manager provides and coordinates trauma informed counseling services for a caseload of clients, either adults or children while serving as the direct service link for facility residents and/or their children to external resources necessary to establish safe and more permanent housing and support in accordance with the mission and vision of the Agency. Responsibilities include but are not limited to: 

• Providing case management (Advocacy, Needs Assessment, Action Planning and Evaluation) according to established professional guidelines and norms for an assigned caseload of adults or children.
• Accompany residents and/or their children to outside appointments as necessary for support and advocacy. 
• Develop, implement, coordinate and facilitate group meetings to address personal and emotional needs of children, residents and former residents. 
• Provide ongoing individual support and informal counseling, making outside referrals when appropriate.
•  Identify new resources, develop informational materials and networks with community resources on women's health, housing resources, financial literacy, domestic violence, parenting, children's health and others as needed for use by survivors of domestic violence.
• When working with children:
  • register/transfer children to area schools
  • visit schools as needed to address academic, attendance and/or behavioral concerns. 
  • When working with children, conduct intake interviews upon entry and psycho-social assessments within required timeline. 
• Provide training and education on issues such as domestic violence, parenting and health care. 
• Coordinate and conduct children’s groups and activities. May also assist with summer camp and activities. 
• Perform exit interviews with each assigned client; develop a follow-up plan and discharge summary.
• Participate in all required counseling, residential, team, staff and Agency meetings as assigned.
• Participate in networking and attending various meetings related to intimate partner violence.
• Collect and report data according to external requirements. 

All responsibilities are implemented according to our mission and values and according to Agency standards

What WAA Can Offer You and What You'll Love About WAA
Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more
 
The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism

Requirements & Preferred Qualifications

• A Bachelor’s Degree in social services or related field with some experience in direct service and/or advocacy is required; experience in a residential setting is strongly preferred.
• Experience in a residential setting is strongly preferred
• Driver's License & Passing of MVR (motor vehicle record search) preferred
• Demonstrated ability to work effectively with a diverse population is required
• Experience working within an urban setting is preferred
• Demonstrated ability to work effectively as a team member is required
• Demonstrated proficiency in communication, both verbal and in writing, is required
• Proficient computer skills, including Microsoft Office software, Outlook, Word, Excel, required
• Prior experience using client database, is preferred, ETO experience a plus
• Some experience in working on domestic violence issues is strongly preferred
• Knowledge of and experience with Trauma Informed service delivery, preferred
• Bilingual or conversational in addition to English, preferred 
• Prior Case Management experience preferred
• Demonstrated skill in crisis intervention, conflict resolution, group facilitation and counseling is strongly preferred
• Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
• Must attend/complete upcoming Domestic Violence Advocate Paid Training (February 17 - March 5)