Senior Marketing Operations Manager

Wolfe is a Pittsburgh-based FinTech company embedding AI into our products, our internal processes, and the way our teams work day to day, and marketing is one of the areas where that shows up most in the daily grind of coordination across channels. As Senior Marketing Operations Manager, you will lead the effort to bring order to a marketing function juggling a high volume of concurrent work across Google, Amazon, e-commerce, digital advertising, social media, creative production, and promotional campaigns, building the tracking systems, prioritization frameworks, and reporting cadences the team currently lacks. You will work directly with marketing leadership as the operational backbone of the function, documenting decisions and priorities, monitoring performance, and using AI-assisted tools where they help you track a large volume of moving initiatives more efficiently. This is an individual contributor role with no direct reports, built for someone who drives results through process, follow-through, and cross-functional influence rather than headcount. This is a 5-day onsite role in Pittsburgh, PA.

Responsibilities

• Track key marketing initiatives and open action items across the full channel mix, maintaining a single system of record so nothing falls through the cracks.
• Document key marketing decisions, action items, and priorities, ensuring ownership is assigned and follow-through occurs until completion.
• Coordinate day-to-day handoffs between marketing's functional areas (content, paid media, marketplace, social, and creative) to close the gaps in ownership and timing that are currently slowing the team down.
• Monitor performance and operational metrics across marketing initiatives, compiling updates and surfacing risks, delays, or performance concerns that require leadership attention.
• Build and run the recurring operating cadence (status reviews, check-ins, reporting) that keeps marketing initiatives moving without needing direct oversight from leadership.
• Identify and implement at least 2 to 3 process or automation improvements that measurably reduce manual tracking, status chasing, or coordination work across the marketing team.

Impact Statement

For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days:

• Stand up a single tracking dashboard covering all active marketing initiatives, with named owners and due dates, and have marketing leadership using it in place of ad hoc status checks.
• Complete a full audit of open marketing tasks across all channels and close out at least 50% of items flagged as overdue or unowned.
• Establish a recurring cross-functional marketing operations cadence and run it independently for at least four consecutive weeks.
• Take over day-to-day coordination of at least three marketing initiatives that currently require direct involvement from senior leadership to stay on track.

Qualifications

• 10 years of experience in marketing operations, program management, project management, or similar cross-functional roles, including experience operating within a complex digital marketing organization.
• Demonstrated ability to bring structure to a fast-moving, under-organized marketing function, including building tracking systems, prioritization frameworks, and reporting cadences from scratch.
• Experience coordinating or managing initiatives across a mix of digital marketing channels, such as paid search and marketplace advertising (for example, Google Ads, Amazon Advertising, or Seller Central), social media, creative production, or promotional campaigns.
• Strong cross-functional coordination skills, with the ability to drive alignment across content, paid media, marketplace, and creative teams without formal authority over those teams.
• Comfortable operating as the single point of coordination for a busy marketing leader, surfacing issues and closing loops without needing to be chased.