What are the responsibilities and job description for the Corporate Aftermarket Support Specialist – Service & Parts Operations position at WMH Solutions?
Department: Supporting
Location: Corporate Branch
Aftermarket Support Specialist(Service & Parts Operations | Material Handling | Corporate Role)
Location: Charlotte, NC (WMH Corporate Headquarters)
Division: Aftermarket | Service Operations | Customer Support
This Role in One SentenceYou’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.
🚀 Why This Role ExistsWMH is growing — and so is the complexity of our aftermarket operations.
As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams.
This role isn’t reactive support.
It’s operational leverage.
🧩 What You’ll Own
1️⃣ Aftermarket & Customer Support
- Serve as a primary corporate support resource for branches, technicians, and customers
- Troubleshoot parts, service, warranty, and equipment-related inquiries
- Coordinate escalations, documentation, and OEM portal activity
- Support Linde and other OEM programs, compliance, and policies
- Partner with Service Managers, Parts Teams, and Regional Leaders
- Track work orders, parts availability, backorders, and ETAs
- Support PM programs, service scheduling, quoting, and contract maintenance
- Monitor fleet health, uptime, and preventative maintenance compliance
- Support standardization across service, parts, and warranty workflows
- Assist with KPI tracking, reporting, and operational improvements
- Coordinate technician onboarding and OEM training schedules
- Track EHS, OSHA, and safety compliance in partnership with corporate leadership
- OEM / Dealer Portals
- Service CRM & Fleet Databases
- Parts Ordering & Warranty Platforms
- Internal reporting and operational tools
🧠 Who Thrives in This Role
- Experience in material handling, industrial equipment, dealership, or aftermarket operations
- Familiarity with service, parts, warranty, or technical support environments
- Strong communication skills — you translate complexity into clarity
- Organized, detail-driven, and calm under pressure
- Comfortable juggling multiple priorities across teams
- Naturally proactive — you see issues before they become problems
- Service
- Parts
- Warranty
- OEM relationships
- Regional & corporate leadership
Future paths include:
- Corporate Aftermarket Coordinator
- Parts or Service Management
- Warranty or OEM Program Leadership
- Operations & Regional Leadership
- Competitive pay with performance upside
- Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
- OEM certifications & systems training
- Leadership development & mentorship
- A culture that values clarity, accountability, and growth
If you like being the person who:
- Connects teams
- Solves problems
- Keeps operations running smoothly
This role was built for you.
👉 Explore careers at WMH Solutions:
https://wmhsolutions.pinpointhq.com
Equal Employment Opportunity
At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they’re respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility
If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you.
Your Career Has a Future Here
We don’t just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity.
Your talent belongs in a place where it’s recognized and developed.
🔗 Explore Opportunities: https://wmhsolutions.pinpointhq.com