What are the responsibilities and job description for the Customer Support Hero 2025 position at Witt Pest Management?
Customer Support Specialist
Be the Voice of Witt. Help Customers. Grow Your Career.
Are you a customer service pro who thrives on solving problems, helping people, and keeping things organized? Witt Pest Management, Pittsburgh’s largest independent pest control company, is looking for a detail-oriented and customer-focused professional to join our in house Customer Experience Team as a Customer Support Specialist.
This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experience—all while working in a collaborative, supportive, and fast-paced environment.
What You’ll Do:
- Be the first point of contact – Handle inbound customer calls, emails, and chats, providing excellent service with professionalism and warmth.
- Schedule services with precision – Coordinate appointments between customers and technicians to ensure seamless service.
- Problem-solve & support customers – Address service inquiries, handle customer concerns, and assist with account updates.
- Proactively engage customers – Follow up on leads, reach out for service upgrades, and confirm scheduled services.
- Maintain accurate records – Update customer accounts in our CRM and keep everything running smoothly.
- Collaborate with teams – Work closely with Sales, Operations, and Field Technicians to ensure the best possible service.
What We Offer:
- $20/hour starting wage
- Performance bonuses – Earn incentives for meeting key performance indicators (KPIs)
- Career growth opportunities – We promote from within!401(k) with company match – Start securing your future
- A fun, supportive team culture – We work hard and celebrate wins together!
- Flexible full-time schedule – 40-hour workweek with occasional Saturdays during peak season
- Comprehensive benefits package – Health, dental, vision, life, and disability insurance
- Paid training & ongoing coaching – We invest in your success from day one
What We’re Looking For:
- A strong communicator – You listen actively and speak with confidence.
- Tech-savvy & detail-oriented – You’re comfortable with CRMs, scheduling software, and managing multiple tasks at once.
- Problem solver with a positive attitude – You tackle challenges head-on and always look for solutions.
- Customer service superstar – You love helping people and delivering a great experience.
- Team player with a strong work ethic – You thrive in a fast-paced, high-energy environment.
What You Need to Qualify:
- Previous customer service, call center, or administrative experience preferred
- Strong organizational skills & ability to multi-task efficiently
- Experience using Google Apps, CRM software, or similar tools a plus
- A professional, friendly, and patient demeanor
- Ability to pass a background check and employment reference check
Why Witt?
We’re a family-owned company with 115 years of experience, blending old-school customer care with cutting-edge innovation. At Witt, you’ll find stability, support, and plenty of room to grow—whether you’re looking to build a career or be part of a team that truly values its people.
Apply today and take the first step toward an exciting career with Witt Pest Management!
Witt Pest Management is a Drug-Free Workplace and an Equal Opportunity Employer.
Salary : $20