What are the responsibilities and job description for the Telecommunications Specialist position at Wits Solutions Inc.?
Hi
Hope you are doing well,
Wits Solutions Inc., a Federal/IT contractor, looking for a Telecommunications Specialist @ Susquehanna, 2001 Normandy Drive, New Cumberland, PA 17070. Please send across your updated resume to michel@witssolutions.com or call me on (703) 382 -1129 ext: - 55 if you are comfortable and interested.
Thank you.
Role: Telecommunications Specialist
Location: Susquehanna, 2001 Normandy Drive, New Cumberland, PA 17070
Client: - DLA Telecommunications
Job Description:
- Wits Solutions is looking for a Telecommunications Specialist to join our team supporting the Defense Logistics Agency’s Telecommunication Installation Support requirements.
Education:
- High School Diploma
Security Clearance
- Secret
Roles and Responsibilities:
- Responsible for directing technical work on projects.
- Performs a variety of analyses and prepares appropriate documentation.
- Prepares and makes briefings and presentations.
- Leads team in on-site management of installations.
- Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.
- Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
- Coordinates with the TOPM and Government points of contact to ensure accurate solutions and user satisfaction on technical matters.
- Conduct testing, deployment, troubleshooting, and decommissioning of telecommunications devices.
- Troubleshoot and resolve issues related to ISDN, analog, and VoIP end-user devices, conference phones, and peripherals.
- Provide Tier 2 support inclusive of a variety of telecommunications solutions, transport methods, connections, protocols, hardware, and software.
- Deliver and install telecom equipment to customers and remove hardware from customer locations as required.
- Update asset records and complete tickets assigned in Service Now.
- Configure and troubleshoot VoIP hard phones, soft phone numbers, Extension Mobility profiles, and voicemail.
Mandatory Qualifications and Experience:
- Seven (7) years of progressive IT experience including at least five projects in related technical areas. At least one project must have occurred within the past three (3) years.
- Experience with and knowledge of a variety of telecommunications technologies.
- Excellent customer support and experience providing IT support directly to end-users.
- Experience with Cisco Unified Communications Manager
Certifications, Qualifications, and Experience
- DoD telecommunications experience. DLA or DISA experience is highly preferred.
- CCNA certification preferred.
- Information Assurance (IA) certification, such as the CompTIA Security CE, is preferred.