What are the responsibilities and job description for the Urgent Hire: Help Desk Analyst (Bilingual): Conyers, GA 30013 position at WiserHunt Inc.?
Please find below new requirement.
Title/Role: Help Desk Analyst
Worksite address: Conyers, GA 30013
Interview Type: In Person Only
Work Arrangement: Onsite
Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Complete Description:
LOCAL CANDIDATES
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2 years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Salary : $20 - $22