What are the responsibilities and job description for the Urgent Hire: Inbound Call Center Representative :INDIANAPOLIS, IN 46204 position at WiserHunt Inc.?
Title/Role: Call Center Representative
Start Date: 06/22/2026
Work Arrangement: Onsite
Worksite Address: INDIANAPOLIS, IN 46204
Interview Type: Phone and in-person
Short Description:
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties, including data entry, mailings, and inventory.
JD OVERVIEW:
Answer incoming 800 helpline calls, transfer calls to volunteers when available, enter client contact data, and perform other clerical functions such as mailings and inventory.
DUTIES:
- Answer all 800 calls promptly. Record on Client Contact forms.
- Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
- Complete data entry each day, including Client Contacts
- Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
- Inform the Office Manager when supplies of materials are low
- Put away all deliveries in an orderly manner. Keep the work area in order and recycle unwanted paper and boxes. Make sure the work area is neat and orderly
- Take voice mail messages for all packet requests twice a day (morning and afternoon at a minimum).
- Forward callback messages to Volunteer Supervisors at the end of the day.
- Put together new counselor training materials and other training materials requested by Trainers.
- Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
- Other duties as assigned by the Office Manager, including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
Salary : $15 - $16