Technology Support Dispatcher

Wired Technology Partners supports K-12 school districts with managed technology services. The Service Desk Dispatcher drives fast, accurate routing of support requests. The full-time role assigns, schedules, and dispatches remote and onsite engineers based on urgency and service level targets. Strong school-focused customer service matters.

Responsibilities

• Act as the first point of contact for teachers, school staff, and district leaders for service requests
• Intake requests from phone, email, ticket forms, and internal teams
• Pre-process all tickets; gather clear details, confirm impact, and set the right priority for classroom and district operations
• Create and update service tickets in ConnectWise Manage with accurate notes and required fields
• Schedule internal and field resources through the ConnectWise dispatch portal
• Coordinate across Helpdesk, On Site Support, Projects, and Account Management to route work to the right resource
• Track open tickets and technician schedules to support fast response and strong follow-through
• Communicate with school staff on status, next steps, and planned disruptions, including agreed maintenance windows
• Escalate requests not scheduled within service level targets, or issues with high impact across learning or testing
• Identify repeat issues and share trends with the COO for process improvement
• Complete assigned ConnectWise University training and follow Wired dispatch workflows
• Support peak season demand during summer and back-to-school periods
• Meet Wired SLA requirements 90% of the time

Knowledge, Skills, and Abilities

• Basic computer and operating system knowledge
• Strong phone presence, active listening, and clear written communication
• Calm under pressure and able to manage frequent interruptions
• Strong multitasking and fast context switching
• Technical awareness to match the right engineer to the issue
• Working knowledge of common K-12 technology needs, such as Chromebooks, Google Workspace, Microsoft 365, classroom A V, WiFi, and printing
• Familiarity with ticketing systems and dispatch boards, ConnectWise experience preferred
• Strong typing skills for fast, accurate ticket entry
• Strong attention to detail and consistent documentation habits
• Team first mindset and reliable follow-through
• Maintain strong, dependable attendance

Credentials and Experience

• Prior customer service, call center, front desk, or dispatch experience
• Familiarity with technology support terms and basic troubleshooting workflows
• MSP experience preferred
• Experience supporting schools or education environments preferred

Work Environment

• Fast-paced service desk with frequent coordination across multiple school sites
• High volume periods tied to school calendars, including summer device work and back-to-school readiness
• M-Thurs in office workday, optional WFH on Fridays
• Regular check-ins with the manager for guidance, feedback, and growth 

Benefits
We offer an environment for career-driven, customer-focused individuals seeking to make a solid contribution to our company and customers' objectives. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then WIRED! is the place to build your career. 

A position at Wired Technology Partners offers: 

• Competitive salary 
• Medical, dental, and vision benefits 
• 401K with a company match 
• Paid time off 
• Cell phone, laptop, and tools 
• Training and certifications 
   

Wired is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.