Operations Coordinator (part-time)

We're Looking For: Operations Coordinator (part-time)

Join Our 100% Employee-Owned Team

At Winter-Dent, our mission is to help individuals and businesses protect what matters most-whether it's their home, their livelihood, or their financial future. As an employee-owned agency, every team member has a stake in our shared success. The Operations Coordinator plays a critical role in supporting the agency's internal operations. The ideal candidate will be passionate about customer service and don't mind being in the background supporting the client-facing team, have a passion for organization, streamlining processes and workflows, creating efficiencies, solving problems, and coming up with creative solutions to operational challenges.

THE ROLE

TechnologySystems

• Provide day-to-day technical support and assist with new technology implementation.
• Manage carrier logins, EPIC downloads, system communications, and related troubleshooting.
• Communicate EPIC outages, coding updates, reminders, and other system-related information.

EquipmentOffice Operations

• Maintain equipment inventory, asset tagging, and ongoing tracking.
• Manage keys and parking.
• Support building maintenance needs in collaboration with the Front Desk Coordinator.
• Manage policy downloads and items in suspense.

SchedulingWorkplace Support

• Support workforce scheduling, office closures, holidays, summer Fridays, events, and related communications, in collaboration with Front Office Coordinator.
• Support coordination of office food and supply needs in collaboration with the Front Office Coordinator.

QualityClient Experience

• Support quality control initiatives and process improvements.
• Assist with developing and maintaining client feedback mechanisms.
• Create and distribute quarterly continuing education opportunities.

General Support

• Provide miscellaneous administrative and operational support as needed.

WHAT WE OFFER

• Generous benefits package including 2x annual salary employee life insurance, employer-funded long-term care coverage, employer-funded disability insurance, a 3% employer contribution to your 401(k) plan (no match required!), competitive health insurance rates, generous PTO and company holidays, and more.
• An Employee Stock Ownership Plan (ESOP) allows you to build wealth for your future and a tangible stake in Winter-Dent's success.
• A positive, welcoming, and enjoyable workplace culture
• A shared vision to be a trusted leader in risk management and insurance solutions, providing security and peace of mind for individuals and organizations

YOUR QUALIFICATIONSEXPERIENCE

• You have proven experience in roles that require multi-tasking, high attention to detail, organization, and emphasis on confidentiality
• You have demonstrated ability to effectively communicate, build meaningful connections, and calmly de-escalate situations of frustration
• You are comfortable taking initiative to solve problems and are comfortable working independently and as a member of a team

WHO YOU ARE

• You have a strong and unwavering commitment to client confidentiality
• You have a client-first mentality and are committed to excellence, integrity, and professionalism
• You maintain positive and ethical relations with all professional contacts
• You demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes
• You are always willing to help someone in need and believe the success of the team is more important than the success of the individual
• You prioritize minimizing E&O exposure for yourself and your team
• To embody our shared core values: Proactive, Continuous Learning, Transparency, We Do What We Say, Lead by Example, Vested, Other People Matter, Pay It Forward

INTERESTED?

Even if you don't meet every qualification listed, we'd love to hear from you. We are interested in finding the right person more than a perfect set of qualifications. Apply today at: https://winter-dent.com/careers/ or email hr@winter-dent.com