What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham?
- Welcomes customers and guests.
- Answers phone calls.
- Reads and responds to company emails.
- Assists customers in making reservations.
- Maintains schedules and reservation records.
- Processes visitor check-in and checkout information at hotels.
- Assigns rooms and suites to guests.
- Draws up and reviews customer billing statements.
- Processes customer and guest payments.
- Keeps work space clean and orderly.
- Sends and receives faxes.
- Files guest records.
- Performs other miscellaneous clerical duties as necessary.
- Resolves customer issues and complaints.
- Transfers calls to relevant staff or departments.
- Refers customers and guests to management when necessary.
- Provides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town.
- Describes details of services and amenities to visitors.
Required Knowledge, Skills and Abilities
- Demonstrates excellent interpersonal skills.
- Communicates clearly and effectively.
- Works well with other hotel and resort staff to optimize guest experience.
- Maintains friendly, professional, and outgoing demeanor.
- Exhibits strong organizational and time management skills.
- Pays close attention to detail.
- Responds calmly and efficiently in stressful situations.
- Responds politely to difficult or angry customers.
- Is capable of multitasking on an ongoing basis.
- Demonstrates familiarity with basic Microsoft computer programs.
- Possesses excellent phone etiquette.
- Has ability to remember names and faces in order to make guests feel particularly welcome.
- Is familiar with the specific details of the company’s mission and goals.
Education and Experience
- High school diploma of GED preferred.
- Experience in customer service field preferred.
- Brief customer service training required prior to start date.
Work Environment
- Time will be spent at a front desk
- Typical workdays are 8 hours, but shifts may vary from night to day.
- The majority of working hours will be spent interacting with guests and other staff.
- Additional time will be spent in an employee office setting.
- Light physical activity such as walking and minor lifting is required.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $11