Hotel Front Desk Agent

Front Desk Associate

****No Phone Calls. Email or apply in person****

We have a position available for 32-40 hrs. Flexible Scheduling. Weekends Required.

Please email a resume or apply in person at 107 Hoffman Dr Lagrange, GA 30241

Please include what days and hours you are able to work

Hours vary. Scheduled shifts are: Shift 1: 7:00am to 3:00pm Shift 2: 3:00pm to 11:00pm Shift 3: 11:00pm to 7:00 am (Night Audit Position)

Weekdays, Weekends and Holidays are Required. Nature of the hotel business requires flexibility in scheduling.

Key Functions:

• Provides friendly customer service to all guests and coworkers. All employees are required to greet and smile at each guest they encounter.
• Represents the hotel to the guest throughout all stages of the guests hotel experience including: reservations, check-in, in-house stay, check-out and any follow up communications.
• Answers multi-line telephone and directs calls per approved method.
• Accurately completes reservations and inputs into computer system per hotel policies.
• Registers guests and assigns rooms per hotel policies.
• Accommodates special requests of guests whenever possible.
• Thoroughly understands and adheres to guest payment policies, credit card processing, cash handling, check cashing and direct billing.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available and room rates.
• Coordinates room status updates with the housekeeping staff by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day use rooms.
• Knows cancellation, no-show and walk policies.
• Can make electronic room keys and supervises employee key sign out.
• Knows use of front office equipment.
• Processes guest check-outs.
• Uses proper mail, package and message handling procedures. Ability to lift at least 50 lbs.
• Reads and initials front desk log and bulletin board daily. Is aware of daily activities
• Coordinates guest room maintenance work with the maintenance department.
• Reports any unusual occurrences or request to the general manager and / or front desk supervisor.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains guest confidentiality per Right to Privacy Act.
• Maintains guest’s safety and security per hotel policies.
• Maintains the cleanliness and neatness of the front desk area.
• Maintains continental breakfast service during service hours and stores items attend of service hours. Cleans up continental breakfast area.
• Cleans public space including vacuuming of lobby, cleaning glass and related cleaning of general area front desk area.
• Perform light maintenance in guest rooms / public space (changing light bulbs, cleaning air filters, unclogging toilets etc.)
• Performs other tasks as assigned by the Front Desk Supervisor and / or General Manager.

Prerequisites: Must have a positive, friendly attitude. Must be able to work with little supervision. Required to be able provide self direction for identifying and completing tasks. Work hours must be flexible to allow for working weekdays, weekends, and holidays. Must be able to read / write / speak / understand and easily communicate with a positive tone of voice both in person and on the telephone.

Education: High School or Equivalent Experience: Previous hotel front desk experience helpful.

Physical: Must be able to lift up to 50 pounds regularly and stand for extended hours.

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Work Location: In person

Salary : $11