What are the responsibilities and job description for the Hotel Front Desk Agent position at Staybridge Suites?
- The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
- They provide information about services available in the hotel and in the community.
- They verify customers’ credit and establish how the customer will pay for the accommodation.
They promote and sell guest rooms.
- They review accounts of the guests who signs out.
- They receive payment for accounts.
- They balance cash accounts.
- They advise housekeeping which rooms have been vacated and are ready for cleaning.
- They keep an inventory of rooms reservations
- They respond to reservation inquiries
- Hotel front desk agents answer telephones and take messages and handle guest mail.
- They deal with customer complaints or refer dissatisfied customers to a manager.
- Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.
Job Types: Full-time, Part-time
Experience:
- Customer Service: 1 years (Preferred)
- Front Desk: 1 year (Preferred)
- hospitality: 1 years (Preferred)
Language:
- English
Work Location:
- One location
Working days:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Hours per week:
- 20-32
Job Type: Part-time
Pay: From $11.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $11